Frequently Asked Questions
No. You just need electricity and internet connection for the base station, and there has to be a possibility to connect the base station with network cable to your internet router.
Yes. The smart base station is necessary. It is the central appliance of Elektrum Smart House system, which helps to control other appliances.
One base station is necessary for one dwelling. It can receive a signal in a 500 m2 area, whereas, if the dwelling area is larger, perceptibility can be increased by installing additional base stations.
It depends on each particular dwelling. From the experience of manufacturers – 10-30% can be saved during one season, which depends on your lifestyle and, of course, heat insulation.
Specialist's assistance is not necessary for installation of basic appliances of Elektrum Smart House. The process is very simple. Also instructions for installation are included in the packaging of each appliance.
Yes, of course!
Elektrum Smart House system can be controlled only by using the mobile application “Viedā māja”.
No, regular internet connection is required for the system operation.
The system will continue working, but you won't be able to see the current temperature or change settings. Until restoring of internet connection, the system will maintain the previously set default temperature.
10 degrees Celsius.
We will deliver your ordered appliances by courier. You won't have to pay for delivery.
We will deliver your appliances within 5 working days from confirmation of your Order.
No, unfortunately, Elektrum Smart House appliances cannot be received on site at our Customer Service Centres.
We will deliver an invoice together with appliances, which you have to pay. If you will have chosen acquisition of appliances by using hire purchase, we will include the monthly payment amount in your invoice for electricity.
No. If your chosen type of payment is Balanced Payment, we will make and send you a separate invoice for Elektrum Smart House appliances each month.
We offer hire purchase for 3, 6, 12, 24 and 36 months.
You won't overpay. We offer hire purchase of appliances without additional charge.
The warranty period is 24 months from the date of receipt of appliances.
Have any additional questions? Ask here!