Elektrum Drive Terms

The version is valid from 31 March 2026.

 

Table of contents

  1. Definitions
  2. General Provisions
  3. Use of Charging Stations
  4. Payment Procedure
  5. Service for Registered Customers
  6. Service without Registration (ad hoc)
  7. Service Using POS Terminal
  8. Support
  9. Liability of the Parties
  10. Amendments to the Terms of Use

 

Please read these Terms of Use carefully. By installing the Elektrum Drive mobile application and/or using the electric vehicle charging service (hereinafter – the Service), You confirm that You have read, understood and accepted these Terms of Use.

 

The Electric vehicle charging service Terms of Use (hereinafter – the Terms of Use) constitute a binding agreement between the following electric vehicle charging service providers:

 

  • Latvenergo Public Limited Company, reg. No. 40003032949 (hereinafter – Latvenergo), registered address: Pulkveža Brieža 12, Riga, LV-1230, Latvia,
  • Elektrum Lietuva UAB, reg. No. 301506046 (hereinafter – Elektrum Lietuva), registered address: Lvivo g. 21A, Vilnius, LT-09313, Lithuania,
  • Elektrum Eesti OÜ reg. No. 11399985 (hereinafter – Elektrum Eesti), registered address: Mäealuse st 2/4, Mustamäe, 12618 Tallinn, Estonia,

 

hereinafter collectively and individually referred to as the Operator/Operators,

and

a natural or legal person (hereinafter – the CUSTOMER) who uses the Service.

 

Definitions:

 

Agreement – an agreement concluded between the Operator and the CUSTOMER which, in addition to the Terms of Use, sets out the procedure for the provision of the Service. If there is any inconsistency between the provisions of the Agreement and the Terms of Use, the provisions of the Agreement shall prevail over the Terms of Use;

Mobile Application – the Elektrum Drive mobile application that provides access to the Service. The Mobile application shall operate on Android and iOS operating systems and shall be available at Google Play Store or Apple Store under the name "Elektrum Drive";

Website – Elektrum Drive Direct https://direct.elektrumdrive.com/ website through which the Service is provided to the CUSTOMERS without registration;

Service – an electric vehicle charging service provided by the Operators for a fee on the basis of the Terms of Use and the Agreement, if such has been concluded. During the Charging process, the Charging equipment shall measure the charging parameters, determining the amount of the Service in kilowatt-hours or minutes. Information on how the amount of the Service is determined shall be displayed on the Charging equipment and/or in the mobile app and/or on the Website;

Ad Hoc Charging – the Service purchased by the CUSTOMER without the registration, conclusion of a written agreement or establishing commercial relationship with the electric vehicle charging service provider that is not confined to purchasing the Service;

POS Terminal – a specialised device or piece of equipment integrated into or directly connected to an electric vehicle charging station, which enables the CUSTOMERS to make a cashless payment for the Service at the charging location using payment cards or other non-contact payment tools without prior conclusion of a service agreement or registration in the mobile app.

Charging Equipment – stationary charging equipment by means whereof an electric vehicle battery can be charged;

Charging Process – the transfer of electric current between the Charging equipment and the electric vehicle in order to charge its power battery;

Charging Station – a place where one or more Charging equipment units are permanently installed;

Charging Station Network - Charging stations / Charging equipment owned or held by the Operators or leased from third parties and/or connected to Latvenergo's Service management and monitoring or billing system.

 

1. General Provisions

 

1.1. Charging stations shall operate on a self-service basis. The Charging station network shall be maintained and administered by the Operators. The mobile app and the Website shall be maintained and administered by Latvenergo. In the mobile app, the Operators' Charging stations shall be displayed differently from third-party Charging stations.

1.2. The Operators shall provide the CUSTOMER with the Service under these terms and the Agreement, if such has been concluded. The CUSTOMER shall pay in full for the Service received.

1.3. By using the Service, the CUSTOMER shall confirm that they have familiarised themselves with the Terms of Use and agree to comply with them. The CUSTOMER shall be responsible for all actions and payments made using the Service.

1.4. Information on Service prices, technical requirements at a specific Charging station / Charging equipment and the locations of Charging stations shall be available in the mobile app and/or on the Website and shall be deemed an integral part of the Terms.

1.5. The Charging equipment shall provide CCS (Combo 2) and CHAdeMO standard direct current charging, or Type 2 standard alternating current charging. The standards of the specific Charging station / Charging equipment shall be indicated in the mobile app and/or on the Website.

1.6. Charging equipment may only be used for its intended purpose – charging the electric vehicles that support the relevant charging standard.

1.7. The Operator of the respective country, as the controller of personal data and, if the Service is also provided to the CUSTOMER in another Operator country, the Operators, as separate controllers of personal data, shall process the CUSTOMER's personal data indicated in the mobile app and/or on the Website and submitted to the controller during use of the service in order to ensure unified and accessible provision of the Service to the CUSTOMER in all Baltic States, shall provide the Service to the CUSTOMER, shall carry out settlements related to the provision of the Service, shall ensure a Charging process appropriate to the CUSTOMER's needs and the technical requirements of the electric vehicle, shall provide the CUSTOMER with the quality Service that optimises the Charging process and ensures efficient electricity management and shall ensure the exercise of rights of claim.

The CUSTOMER's telephone number, email address, linked vehicles, audio recordings and the CUSTOMER's personal data visible in Charging station video surveillance recordings, including actions performed, as indicated in the mobile app and/or on the Website shall be processed for the purpose of helping the CUSTOMER receive a quality Service during the Charging process and/or monitoring whether the CUSTOMER exceeds the planned charging time and the provision of the Service, as well as ensuring the protection of persons, the Operator's property and legal interests.

Additional information on the processing of the CUSTOMER's personal data carried out within the Service shall be available in the Principles for the Personal Data Processing During the Electric Vehicle Charging Service.

Information on the other personal data processing carried out by the Operator shall be provided in the Operator's customer personal data processing principles, which are available on the Operator's website:

1.7.1. In Latvia: www.latvenergo.lv/dati;

1.7.2. In Lithuania: https://www.elektrum.lt/lt/namams/privatumo-politika;

1.7.3. In Estonia: https://minu.elektrum.ee/files/privaatsuspoliitika;

or, upon request, sent in printed format to the address specified.

1.8. The CUSTOMER, as a legal entity, shall inform its employees about the personal data processing stipulated in the Terms of Use and in the Principles for the Personal Data Processing During the Electric Vehicle Charging Service, if the CUSTOMER'S employee uses the Mobile app, Website or Charging station on behalf of the CUSTOMER.

 

2. Use of the Charging Station / Charging Equipment

 

2. Using the charging station/Charging equipment2.1. When starting to use the Charging Device, the CLIENT confirms that he/she is aware of the risks associated with it, undertakes to observe and take all safety measures so that, for example, the cable connection does not pose a threat to third parties and is materially responsible for losses incurred as a result of improper use.

Any damage to the Charging Station/Charging Equipment noticed or occurred, regardless of the reasons for the damage, must be immediately reported by the CUSTOMER  to the Customer Service of the Operator of the relevant country:

2.1.1. Latvenergo by phone +371 67 728 788 or e-mail uzlade@elektrum.lv;

2.1.2. Elektrum Eesti by phone +3727115555 or e-mail elektrumdrive@elektrum.ee;

2.1.3. Elektrum Lithuania by phone +370 66 322 722 or e-mail info@elektrum.lt.

2.2. The CLIENT is responsible for the safety of himself, the people around him, his electric vehicle and its equipment during the use of the Service, in compliance with the laws and regulations in force in the relevant country, including, but not limited to:

On the territory of the charging station,  only electric vehicle charging i. KLIENTAM is obliged to comply with the parking regulations, road signs and requirements of the site manager in force at the location of the U load station. The operatorshall not be liable for any fees or penalties  imposed on the CLIENT for violations of the parking rules.

2.3. Blocking the charging equipment or parking lot, as well as the use of electricity for purposes other than charging electric vehicles, is prohibited.

2.4. The CUSTOMER is obliged to immediately inform the Operator about any deficiencies in the Charging Equipment or the Charging process.

The Operator shall not be liable for the consequences if the CLIENT uses obviously damaged Charging Equipment or uses Charging Equipment in non-compliance with these Terms of Use.

2.5. During the provision of the Service, the Mobile App or Website displays  the charging time in minutes and/or the amount in kilowatt hours (theinformation is indicative). Charging can be stopped at any time by pressing the "Stop charging" button. If the electric vehicle is fully charged, the charging process is completed by the car.

 

3. Payment Procedure

 

3.1. All payments for the Service shall be made cashless and only in euros.

3.2. By starting the Charging process, the CUSTOMER shall agree to the specified Service price. The Operator may also apply a one-off connection fee for the Service, informing the CUSTOMER thereof in the mobile app or on the Website. Unless stated otherwise, the indicated Service prices shall include VAT.

3.3. The fee shall be determined according to the volume of the Service in kilowatt-hours and/or minutes as well as a one-off connection fee, if such a fee is applied. The Service shall be deemed as commenced at the moment of authentication in the mobile app or at the moment of acceptance of the Terms of Use on the Website and to be completed upon the end of the Charging process.

3.4. The CUSTOMER's payments, when made in the mobile app, on the Website or at POS terminals, shall be processed and executed through the secure servers of certified payment service providers. Upon the payment, the respective Operator shall receive a partial payment card number. The Operator shall not store card data entered in the mobile app or on the Website. The specific payment service provider may vary depending on the payment channel.

3.5. When paying by payment card, the CUSTOMER shall select the desired Service limit amount. The indicated amount shall be authorised as a transaction (using a MasterCard, VISA or VISA Electron debit card or credit card) on the CUSTOMER's current account and shall serve as security for payment of the Service.

Charging may be stopped before the reserved amount has been used up by pressing the "Stop charging" button. Upon completion of the Service, the actual amount for the service shall be debited from the account, and the Operator immediately shall release the difference between the reserved amount and the actual amount. The time for the released amount to be returned to the CUSTOMER's account depends on the CUSTOMER's card-issuing bank and may take several working days.

3.6. IMPORTANT! The Customer shall acknowledge and agree that, when making payments in the mobile app, on the Website or at a POS terminal, they shall be responsible for verifying the authenticity of the payment page, including whether the web domain URL corresponds to the Operator's official domain. The Operator shall assume no liability for any actions of the CUSTOMER or third parties that result in card data being entered on fraudulent or unauthorised payment websites.

 

4. Service for Registered CUSTOMERS

 

4.1. By installing the Mobile app, the CUSTOMER shall accept the Terms of Use. By starting the Charging process, the CUSTOMER shall agree to the Service price in force at that moment (see Clause 3.2).

4.2. In order to receive the Service, the CUSTOMERS shall authenticate themselves in the mobile app and use a payment card, unless the Agreement has been concluded between the CUSTOMER and the Operator providing for a different payment procedure. If the CUSTOMER wishes to receive the Service in another Operator country the payment card used for payment shall be re-entered in the mobile app. A QR code and a short hyperlink shall be available on the Charging equipment, allowing the Mobile app to be obtained. The mobile app shall provide the option to enter the CUSTOMER's telephone number and email address. Upon receiving a text message on one's telephone containing a 4-digit confirmation code, the CUSTOMER shall enter it in the mobile app, thereby authenticating himself.

To switch to the post-paid Service, the CUSTOMER shall authenticate himself via strong authentication (internet banking, Smart-ID, eSignature etc.) while linking the agreement to his Mobile app account. The CUSTOMER's transaction history shall be linked to the profile of the post-payment CUSTOMER.  If the post-payment CUSTOMER uninstalls the Mobile app and authenticates himself again via strong authentication, the transaction history shall be restored.

The CUSTOMER shall use the Mobile app without additional authorisation and shall prevent the possession thereof by third parties. If the Mobile app comes into the possession of third parties, only the CUSTOMER shall be responsible for the actions of such persons in relation thereto.

4.3. After authentication in the mobile app, the CUSTOMER shall select the required Charging station / Charging equipment and the connector therein. The CUSTOMER shall follow the instructions in the mobile app and scan the connector QR code and, if necessary, additionally perform the actions indicated on the Charging equipment display. Upon starting the Charging process, the CUSTOMER has the option to indicate the planned charging time in the mobile app. Such an entry shall be used for information purposes; however, this information may be used for the purpose specified in Sub-clause 8.1.4.ii of these Terms of Use.

4.4. When payments are settled under the concluded Agreement, the procedure specified in the Agreement shall apply.

4.5. When paying by payment card, Clause 3.5 of these Terms shall apply.

4.6. Upon completion of the Service, the supporting document and the full charging history shall be available in the "Transaction History" section of the Mobile app.

Upon disconnection, the connector plug must be placed in its designated location.

 

5. Service without Registration (ad hoc)

 

5.1. By scanning the QR code (or entering the URL link manually), the CUSTOMER shall be directed to the Website with information on the address of the Charging station, the type of connector plug and the price of the Service (see Clause 3.2).

5.2. Before proceeding further, the CUSTOMER shall confirm acceptance of the Terms of Use.

The Customer shall be prompted to enter a telephone number to receive SMS with a link to the Website page with the current Service session.

5.3. When paying by payment card, Clause 3.5 of these Terms shall apply.

5.4. When starting the Service, the CUSTOMER shall be prompted to enter details and e-mail address to receive the supporting document for the transaction. Upon completion of the Service, an invoice with the CUSTOMER's specified details shall be sent to the e-mail address indicated by the CUSTOMER.

If the CUSTOMER does not enter the details, then upon completion of the Service they can receive a receipt (without details) only as the supporting document for the transaction.

5.5. Upon disconnection, the connector plug must be placed in its designated location.

 

6. Service Using POS Terminal

 

6.1. By scanning the ad hoc QR code (or entering the URL link manually and indicating the plug number), the CUSTOMER shall be directed to the Website with information on the address of the Charging station, the type of connector plug and the price of the Service (including VAT).

The POS terminal user instructions and the Terms of Use shall be available by scanning the digital QR code on the POS terminal screen.

6.2. When paying by payment card at the POS terminal, the CUSTOMER shall agree to these Terms of Use.

6.3.    To start the Service, the CUSTOMER shall:

6.3.1.     Select the START command at the POS payment terminal,

6.3.2.     Select the charging plug number,

6.3.3.    Hold the payment card (or another non-contact payment tool) against the POS terminal,

6.3.4.    Connect the plug to the electric vehicle upon appearance of "Connect the plug and start charging" on the POS terminal;

6.3.5.    To stop charging, the CUSTOMER shall press STOP on the POS terminal and again hold the payment card against it (or another non-contact payment tool used at the charging start).

6.4. As security for the Service payment, the following amount shall be reserved in the CUSTOMER's current account: EUR 50 (for MasterCard, VISA or VISA Electron debit or credit cards). Upon completion of the Service, the actual amount for the service shall be debited from the account, and the Operator shall immediately release the difference. The time for the released amount to be returned depends on the CUSTOMER's bank and may take several working days.

6.5. To receive the POS terminal payment document, press the Payment Document button and again hold the payment card against the terminal. Within 15 minutes upon completion of the Service, a QR code for retrieving the payment document (payment receipt) shall be available on the terminal.

6.6. To receive a supporting document (a receipt without details or an invoice with details), the CUSTOMER shall send an application to elektrumdrive@latvenergo.lv, attaching a bank statement for the charging transaction and the payment confirmation document retrieved from the terminal, if the Customer has saved it. If an invoice with the CUSTOMER's details is required, these shall be indicated in the application.

6.7. Upon disconnection, the connector plug must be placed in its designated location.

 

7. Support

 

7.1. Information on the availability of the Charging station and equipment shall be displayed in the Mobile app, including notifications about maintenance and repair works.

7.2. Information and technical support for the CUSTOMERS shall be available 24/7. The CUSTOMER may receive information and assistance regarding:

7.2.1. the operation of charging equipment and related problems;

7.2.2. error notifications;

7.2.3. information on the location of the nearest Charging station / Charging equipment;

7.2.4. and other information related to the use of the network.

Information shall be sent via the communication channels of the electric vehicle charging service provider specified in Clause 2.1 of these Terms of Use.

If the CUSTOMER'S application is received by email outside the working hours of the electric vehicle charging service provider, a reply shall be provided on the next working day.

7.3. If the CUSTOMER has a complaint regarding an unauthorised transaction or other unlawful use of the Service, the CUSTOMER shall immediately, but no later than within 3 (three) working days, contact the Operator of the respective country via the communication channels specified in Clause 2.1 of these Terms of Use or send a written complaint to the Operator's legal address.

 

8. Liability of the Parties

 

8.1. The Operator's rights and obligations:

8.1.1. Amend these Terms of Use and publish the updated version of the Terms in the Mobile app and on the Website.

8.1.2. Amend the Service connection fee and Service prices, as well as the technical requirements for the provision of the Service, informing the CUSTOMERS of the changes in the Mobile app and on the Website.

8.1.3. Upgrade and refurbish the Charging station / Charging equipment and its software as well as carry out other Service quality improvements and maintenance at the Charging station. If this means a restriction in the provision of the Service, the Operator shall inform the CUSTOMER thereof in the Mobile app.

8.1.4. Contact the CUSTOMER using the CUSTOMER'S telephone number or email address indicated in the Mobile app in connection with the provision of the Service to achieve the purposes specified in Clause 1.7 of the Terms of Use, including, but not limited to, the following cases:

i. to inform the CUSTOMER that the Charging process has been interrupted/completed and that the Charging equipment must be vacated;

ii. The time allocated for the CUSTOMER'S charging has expired and, if the CUSTOMER does not continue the Charging process, the Charging equipment must be vacated;

iii. in the event of unsuccessful Charging, to inform the CUSTOMER of the actions to be taken;

iv. to monitor the receipt and quality of the Service.

8.1.5. Suspend, deny or restrict the use of the Service or any part thereof as well as refuse to approve the purchase of the Service or other actions performed by the CUSTOMER using the Service, particularly for the following reasons:

i. for security reasons;

ii. there is a reason to believe that the Service is being used improperly, illegally or fraudulently;

or

iii. the CUSTOMER has acted contrary to these Terms of Use;

8.1.6. For the purpose of the safe use and receipt of the Service, temporarily impose access restrictions on the portal, the Mobile app and/or services.

8.1.7. Use the charging data generated during use of the Service to improve the Service, for forecasting and to provide solutions corresponding to Customers' needs.

8.2. The CUSTOMER'S rights and obligations:

8.2.1. The CUSTOMER shall use the Service in accordance with these Terms of Use.

8.2.2. The CUSTOMER shall have the right to receive information on the personal data processing and to exercise other rights arising from the General Data Protection Regulation in accordance with the procedures of the electric vehicle charging service provider's specified in the Customers' personal data processing principles and in the Principles for the Personal Data Processing During the Electric Vehicle Charging Service.

8.2.3. The CUSTOMER may access and correct one's personal data by making the relevant amendments in the Mobile app.

8.2.4. The CUSTOMER shall be entitled to enter the data of one's electric vehicle(s) (make, model, year of manufacture, battery capacity kWh, colour) to receive personalised charging recommendations and offers for the most suitable equipment.

8.2.6. The CUSTOMER shall compensate the Operator for any losses caused through the CUSTOMER'S fault, including as a result of improper and/or negligent use of the Charging station / Charging equipment;

8.2.7. The CUSTOMER shall ensure the secure safekeeping of the charging card and to inform the operator immediately of the loss, theft or unauthorised use of the charging card or any suspicion that its data has been compromised.

8.3. The Operator shall not be liable for any losses arising from the use of the Service or the inability to use it, including as a result of the use of information in the Mobile app or on the Website, except where such losses have arisen due to the Operator's gross negligence or wilful misconduct.

8.4. The Operator shall not be liable for disruptions to the Service or any deterioration in its quality if caused by circumstances beyond the Operator's control, including force majeure.

8.5.  The Operator shall not be liable for the CUSTOMER's belongings left at the Charging station.

8.6. The Operator shall not be liable for any losses caused to the CUSTOMER by third parties in connection with the use of the Service.

8.7. The CUSTOMER shall be prohibited from:

8.7.1.    manipulating QR codes, payment links, stickers, signs or other payment identifiers placed at Charging stations, in the Mobile app or in other materials related to the Service, including replacing, covering, damaging, falsifying or using them without authorisation;

8.7.2.    using payment terminals, payment interfaces, QR codes or payment links other than those provided by the Operator or the Operator's payment service provider;

8.7.3.    attaching, installing, using or attempting to use any unauthorised devices, software, intermediary devices, data-reading tools, skimmers or other technical means on POS terminals, Charging stations or devices associated with them;

8.7.4.    opening, dismantling, modifying, damaging or otherwise interfering with POS terminals, their casings, connections, software, security features or identification markings;

8.7.5.    obtaining, recording, storing, transmitting, processing or otherwise using payment card data, card verification codes, PINs, PIN blocks or other authentication data;

8.7.6.    carrying out actions that interfere with or may interfere with the operation, security, availability or integrity of the Mobile app, Charging stations or related systems;

8.7.7.    attempting to gain unauthorised access to the App, data, charging stations or other users' accounts;

8.7.8.    using automated tools, scripts, robots or other technical means, without the Operator's prior written consent, to obtain data, affect the operation of the Mobile app or automate the use of the Service;

8.7.9.    bypassing or attempting to bypass authentication, authorisation, reservation, payment or other security and control mechanisms;

8.7.10.    using another person's account, means of identification, charging card or means of payment without appropriate authorisation as well as any found, borrowed, stolen or in any unauthorized way obtained charging card;

8.7.11.    providing false, misleading or incomplete information about oneself, the vehicle or payment data;

8.7.12.     carrying out actions that create or may create an excessive load on the operation of the Mobile app or the infrastructure associated with it;

8.7.13.    damaging, misusing or otherwise endangering Charging stations, cables, connectors or other charging infrastructure;

8.7.14.    starting, interrupting, blocking or otherwise affecting another person's charging session without lawful grounds;

8.7.15.    using the Mobile app or the charging service for unlawful, fraudulent or rights-infringing purposes;

8.7.16.    handing over the charging card for use by third parties or allowing other persons to use the charging card issued to the User;

8.7.17.    copying, cloning, modifying, emulating, decrypting, reading or in any unauthorized way obtaining or using charging card data, identifiers or other related technical parameters;

8.7.18.    carrying out any actions that may affect the security, integrity or proper operation of the charging card, the charging card reader or the related authentication infrastructure.

 

9. Amendments to the Terms of Use

 

9.1. Changes or amendments to the Terms of Use shall enter into force upon their publication on the Elektrum portal, in the Mobile app and on the Website.

9.2. By continuing to use the Service, the CUSTOMER shall agree to these amendments to the Terms of Use. If the CUSTOMER does not agree to the amendments to the Terms of Use, the CUSTOMER shall have the right to uninstall the Mobile app. Upon uninstalling, the CUSTOMER's profile in the Mobile app shall be closed. Transaction history shall be available upon the CUSTOMER's written request. Transaction data shall be stored in the Operator's systems for the period specified by applicable laws and regulations.

9.3. The current version of the Terms of Use shall be available on the Elektrum portal, in the Mobile app and on the Website. Upon request, the Operator shall send the CUSTOMER previous electronic versions of the Terms of Use.

 

The version is valid from 29 April 2026.

 

Table of Contents

  1. General provisions
  2. Authorisation
  3. Application user
  4. Payment procedure
  5. Processing of personal data
  6. Copyright
  7. Other provisions

 

  • Latvenergo AS, Pulkveža Brieža street 12, Rīga, LV-1230, Latvija, Registry code: 40003032949 - service provider in Latvia;
  • Elektrum Lietuva UAB, Lvivo St. 21A, Vilnius, LT-09313, Lithuania, Registry code: 301506046 - service provider in Lithuania;
  • Elektrum Eesti OÜ, Mäealuse st 2/4, Mustamäe , 12618 Tallinn, Estonia, Registry code: 11399985 - service provider in Estonia;

 

hereinafter collectively and individually the Operator/Operators,

and the Application User (hereinafter referred to as the User) who installs and uses  the Elektrum Drive mobile app

 

1. General Provisions

 

1.1. The Elektrum Drive mobile application (hereinafter - the Application) is the application that provides electric vehicle charging service in charging equipment owned, possessed or leased from third parties by  the Operators, as well as provides a roaming service.

1.2. To provide a unified and accessible electric vehicle charging service in all three Baltic states.  The Application operator is Latvenergo AS, and is used by Elektrum Lietuva UAB (in Lithuania), Elektrum Eesti OÜ (in Estonia).

1.3. To use the Application, a compatible smart device and an according internet connection (mobile data, Wi-Fi) are required to use the Application.

1.4. The Application can be downloaded for free from the App Store (for iOS devices) and Google Play (for Android devices).

1.5. By using the Application, the User agrees to these Terms and Conditions of Use of the Application.

1.6. The Terms and Conditions define the authorisation procedure, services, the basis of liability for non-compliance with the Terms and Conditions and other terms that are binding on the User of the Application.

1.7. The User of the Application shall familiarise himself/herself with the Terms and Conditions and Terms and Conditions of Use of the Electric Transport Charging Service and comply with them.

 

2. Authorisation

 

2.1. For authorization in the Application, the User enters his phone number. Upon receipt of an SMS message with a 4-digit confirmation code on the phone, the User enters it into the App, thus logging in to it.

2.2. If the User fails to log in to the Application, the User should contact the Operator of the relevant country:

2.2.1. In Latvia: Latvenergo AS by calling +371 677 28788;

2.2.2. In Lithuania: Elektrum Lietuva UAB by calling +370 663 22722;

2.2.3. In Estonia: Elektrum Eesti OÜ by calling +3727115555.

2.3. The Application provides the possibility to enter  the e-mail of the  subscriber. After entering the e-mail, the User receives an authorization e-mail from Elektrum Drive in the specified e-mail, with which  the User confirms his e-mail.

2.4. The app provides the possibility to enter the car's national registration number, make and model, year of registration, battery capacity range  kwh and color in order to receive individualized offers of the most appropriate charging equipment, technical indicators and recommendations of the battery, and other personalized recommendations on the use of your car.

2.5. The User's authentication data shall be saved so that it does not have to be re-entered until the User logs out of the Application, deletes the Application or deletes his/her profile in the Application.

2.6. The Application may be used by adults (defined by respective country's legislation), the User is responsible for the operationof his/her account.

 

3. User of the Application

 

3.1. Authorised User of the Application has the opportunity to receive the electric transport charging service which includes: search an available electric transport Charging Station/Charging Equipment, start the electric transport Charging Equipment, ensure the Charging Process by recording the relevant data in the electric transport charging service management and monitoring system; ability of the User to control the charging process (time, payment), acceptance of payment from the User (charging history), as Customer technical support of Elektrum Drive.

3.2. The User has the ability to view and change his or her data, as well as use other features of the Application.

3.3. The User is prohibited from disclosing his or her access data to the Application and allowing other persons to use the Application. The User uses the App only in accordance with these Terms.

3.4. After starting the charging process, the User has the opportunity to indicate the planned charging time in the Application. The information is indicative and may be used to notify the User in a timely manner of the completion of charging and the need to release the charging device.

 

4. Settlement Procedure

 

4.1. The procedure by which the User will pay for the received electric vehicle charging service has been determined in the Terms and Conditions of Use of the Electric Transport Charging Service.

4.2. Payment for the electric vehicle charging service is made in non-cash payments.

 

5. Limitation of liability

 

5.1. The Operator shall not be liable for damages resulting from the use or inability to use the information in the Application.

5.2. The Operator shall not be liable for losses or malfunctions arising from the use of the Application or due to the impossibility of using it, including due to force majeure or other extraordinary circumstances beyond the control of the Operator.

5.3. The Operator shall not be liable for damages caused by third parties to the User in connection with the use of the Application. In the event that  the Application and/or the Website contains a link to a third party page, it is intended solely  for the convenience of the User and the Operator is not responsible for the content or correctness of any information contained on such page.

5.4. The User, when using the Application and the charging services available through it, is prohibited:

5.4.1. to perform actions that interfere or may interfere with the operation, security, availability or integrity of the Application, charging stations or related systems;

5.4.2. try to gain unauthorized access to the Application, data, charging stations or other users' accounts;

5.4.3. to use automated tools, scripts, robots or other technical means for data acquisition, influencing the operation of the Application or automating the use of the charging service without the prior written consent of the Application Operator;

5.4.4. circumvent or attempt to circumvent authentication, authorization, reservation, payment or other security and control mechanisms;

5.4.5. to use another person's account, identification means, charging card or payment instrument without the relevant permission;

5.4.6. to provide false, misleading or incomplete information about yourself, the vehicle or payment data;

5.4.7. to perform activities that create or may cause excessive load on the operation of the Application or the infrastructure related thereto;

5.4.8. damage, improperly use or otherwise endanger charging stations, cables, connectors or other charging infrastructure;

5.4.9. initiate, terminate, block or otherwise affect another person's charging session without a legal basis;

5.4.10. use the Application or charging service for illegal, fraudulent or invasive purposes.

 

6. Personal Data Processing

 

6.1. The controller of personal data regarding the personal data of the User of the Application processed in the Application:

6.1.1. In Latvia: Latvenergo AS, registration No. 40003032949, legal address: Pulkveža Brieža iela 12, Riga, LV-1230, e-mail: info@latvenergo.lv. Data Protection Specialist’s e-mail: fpda@latvenergo.lv;

6.1.2. In Lithuania: Elektrum Lietuva UAB, registration No. 301506046, legal address: Lvivo g. 21A, Vilnius, LT-09313, e-mail: info@elektrum.lt, gdpr@elektrum.lt;

6.1.3. In Estonia: Elektrum Eesti OÜ, registration number: 11399985, legal address: Mäealuse st 2/4, Mustamäe, 12618, Tallinn, e-mail: info@elektrum.ee, elektrumdrive@elektrum.ee.

6.2. If the User uses the Application and receives the electric vehicle charging service in his/her country of residence and in the country of another Operator specified in the Terms and Conditions, the User of the Application and the Operator of the specific other country (Latvenergo AS and/or Elektrum Lietuva UAB and/or Elektrum Eesti OÜ) are the seperate controllers regarding the processing of personal data of the User in the Application for the administration and provision of the electric vehicle charging service.

6.3. Approving the Terms and Conditions in accordance with the procedures set out in Paragraph 1.5, the User is informed and aware that the Controller will process personal data for user authentication, provision of electric vehicle charging service and user servicing in the Application, ensuring the fulfilment of mutual obligations and protection of other legal interests, in compliance with the requirements set out in the laws and regulations for the processing and protection of such data.

6.4. The User of the Application, by registering, logging in and performing activities in the Application, certifies that his or her submitted data is true, and there is a legal basis for their processing; otherwise, the User of the Application shall assume responsibility for using personal data of another person, and understand that he or she may be held liable according to the procedures specified in laws and regulations, and claims can be filed against him or her concerning any damage incurred as a result of such illegal conduct.

6.5. If the personal data submitted by the User in the Application are not the personal data of the User of the Application , the user shall provide the data subject with information about the data processing performed by the Application User in the Application.

6.6. Additional information about the processing of personal data is available in the Principles of Personal Data Processing Using the Electric Transport Charging Service.

 

7. Copyright

 

7.1. The Elektrum Drive Application is the property of Latvenergo AS. All creative products found in the Application, including design, texts and software code, are the property and object of copyright of Latvenergo AS, as well as they are protected in accordance with the laws and regulations of the Republic of Latvia.

7.2. In the case of an infringement of the copyright of the Application, the User may be held liable in accordance with the laws and regulations of the Republic of Latvia.

7.3. Reproduction or any other use of the materials, images, or information published in the Application is permitted only with the prior written consent of AS "Latvenergo".

 

8. Other Provisions

 

8.1. Latvenergo AS may change, update, cancel, amend the Terms and Conditions of the Application by the publishing thereof in the Application, or delete the Application and its content, in whole or in part.

8.2. Electric vehicle charging service providers are entitled to immediately terminate access of the User of the Application to the Application and charging service  in following cases:

8.2.1. for security reasons;

8.2.2. there is reasonable grounds to believe that the Application is being used improperly or fraudulently.

8.2.3.  detected violations of these Terms and Conditions and the requirements of the laws and regulations.

8.3. If the User does not agree to the changes to the Terms and Conditions of the Application, the User agrees to delete the Application and not to use it. If the User continues to use the Application, the User shall be deemed to have agreed to the changes to the Terms and Conditions of the Application.

 

The terms of the agreement came into effect on May 5, 2026.

 

You can review the draft agreement and terms here.

The terms of the agreement came into effect on May 5, 2026.

 

You can review the draft agreement and terms here.

Starting to charge an electric car using a contactless payment terminal

 

The contactless payment terminal is located on one of the charging devices. In the terminal, select the plug you need to pay for charges at other charging devices as well.

 

To start charging an electric car:

 

  1. In the payment terminal, select the command START.
  2. Select the number of the charging plug.
  3. Attach a payment card or other contactless payment instrument to the payment terminal.
  4. When the message "Plug in and start charging" appears, connect the plug to the electric vehicle.
  5. Charging will start automatically.

 

Stop charging

 

To stop charging:

 

  1. Press STOP.
  2. Reattach the same payment card or contactless instrument to the payment terminal.
  3. Unplug the plug.
  4. Place the plug in the designated place.

 

Payment authorization and reservation

 

As collateral for the payment of the service, 50 EUR (MasterCard, VISA or VISA Electron debit or credit card) is reserved in your current account. Upon completion of the Service, the actual amount of the service is deducted from the account and the operator immediately unlocks the difference. The return period of the unblocked amount depends on the issuing bank of your payment card and may take several business days.

 

Receipt of a payment document at a contactless payment terminal

 

To receive the payment document of the contactless payment terminal, press the button 3 "Payment document" and re-attach the payment card or other contactless payment instrument to the payment terminal. Within 15 minutes after the completion of the service, a QR code is available at the terminal for retrieving the payment receipt.

 

Receipt of an invoice or supporting document

 

To receive a check without properties or an invoice with properties:

 

  1. Send the application to elektrumdrive@latvenergo.lv.
  2. Attach a bank statement and a payment document.
  3. If an invoice is required, specify the details

 

These Principles were updated on March 25, 2026.

 

Table of Contents

  1. Controller
  2. Contact details of the controller
  3. Contact details of the Data Protection Officer
  4. Purpose of data processing
  5. Personal data we process
  6. Legal basis for data processing
  7. To whom we transfer and from whom we receive data
  8. Data retention periods
  9. Rights of the data subject
  10. Procedure for submitting requests
  11. Additional data processing
  12. General provisions


Principles of personal data processing when using electric vehicle charging service

 

In accordance with the provisions of Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (elsewhere - the Regulation), we inform you about the processing of personal data when charging electric vehicles at electric vehicle charging stations,  including through the Elektrum Drive mobile app and the Elektrum Drive Direct website for receiving the service (elsewhere referred to as the Principles).

 

Controller (also referred to elsewhere in the text as the Controller or We)

 

  • In Latvia: Joint Stock Company Latvenergo, registration number: 40003032949, legal address: 12 Pulkveža Brieža Street, Riga, LV-1230; info@latvenergo.lv
  • Lithuania: Elektrum Lietuva UAB, registration number: 301506046, legal address: Lvivo g. 21A, Vilnius, LT-09313; info@elektrum.lt
  • Estonia: Elektrum Eesti OÜ, registration number: 11399985, legal address: Mäealuse st 2/4, Mustamäe, Tallinn, 12618; info@elektrum.ee, elektrumdrive@elektrum.ee

 

Contact details of the Data Protection Officer

 

  • Latvia: Address: Pulkveza Brieža street 12, Riga, LV-1230; E-mail: fpda@latvenergo.lv;
  • Lithuania: Legal address: Lvivo g. 21A, Vilnius, LT-09313; E-mail: info@elektrum.lt, gdpr@elektrum.lt;
  • Estonia: registered office: Mäealuse st 2/4, Mustamäe, Tallinn, 12618; E-mail: info@elektrum.ee.

 

Purpose or purpose of data processing

 

Administration of electric vehicle charging service

 

Personal data we process


If you wish to use our electric vehicle charging service and download the Elektrum Drive mobile app (hereinafter – the App), we will process your name, surname (username), phone country code, phone number, e-mail, name of the country of residence, information about the company or organization represented (if applicable), information about the installation of the App and whether you are verified as a user, as well as on which platform your device works and what you use the language in the App. The app provides the ability to enter information about your vehicle (registration number, make, model, color, battery capacity range in kWh, etc.) and the planned charging time, which we will process to prepare for you and you receive personalized offers of charging equipment and other personalized recommendations.

 

To ensure the functionality and security of the application, we will process information about the Internet Protocol address. If you wish to store your payment card details for future payments, they will be shown to us in encrypted form. During the use of the service, we will store information related to the amount of service used, including information about consumption, prepared invoices, their payment status and payments received. In order to ensure the control of the provision and quality of the electric vehicle charging service, including the provision of customer service support and assistance during the charging of electric vehicles, as well as the protection of persons, property and legal interests, the Controller may contact you at your phone number indicated in the mobile application, as well as use audio recordings and video surveillance cameras located in electric vehicle charging stations, data recorded in the recordings – a picture of you and the vehicle,  the make of the vehicle, the registration plate, the date, time and place of the entry, as well as information reflecting your behaviour and actions.

 

Also, all information that will be relevant to the fulfilment of contractual obligations that you will have provided during communication (correspondence, including social networks, online chat room or other communication channels chosen by you (for example, with a virtual assistant, e-mail or telephone conversation)) may be processed and stored.

 

If you use our electric vehicle charging service on the Elektrum Drive Direct website (hereinafter – the Website) and wish to receive a document justifying the transaction, We will process the data you enter, such as e-mail address and/or phone number and other data to be included in the supporting document specified by you. The payment card data you enter will be displayed to us in encrypted form. 
In order to ensure the execution and accounting of payments, We will process information related to the amount of service used, including information about consumption, fee, address and time of receipt of the service.

 

If you choose to conclude an electric vehicle charging service agreement with postpayment, then we will process your name, surname, personal identification number, telephone number, e-mail address, contract number and information related to the performance of the contract, as well as the information about the additional user specified by you. 
If you use an electric vehicle charging service other than in your country of residence, the Controller of the relevant country will process information about the time, date, place of charge, amount and amount to be paid.

 

Also, before entering into the agreement, we will carry out a check in the internal systems whether you have historically developed outstanding obligations, which could be an obstacle to entering into a new agreement (assuming additional obligations), as well as, in order to assess your creditworthiness, we will request and obtain information from credit reference bureaus about your past and current liabilities and the discipline of their execution: date of occurrence of liabilities, initial amount of liabilities, remaining amount of liabilities,  type of liability.

 

Elektrum Eesti, as a separate Controller, may ask you to provide additional information, such as bank account printouts, in order to assess your past and current obligations and the discipline of their performance.

 

If you have expressed a wish to receive information about the news and offers of the electric vehicle charging service and/or Elektrum, we will process the e-mail address you have provided in order to send you this information and/or a phone number to contact you and clarify additional information related to the offer, if necessary.

 

Automated decision-making, including profiling, will be made for you if you choose to enter into an electric vehicle charging service agreement with postpayment, applying a credit rating to you. A credit rating is a points system created by us, which is applied to all customers and is used to conclude and predict the customer's future ability to make payments. The credit rating may be reduced if there is a possibility that the client may have difficulties in making further payments, for example, a debt has formed. The reduced credit rating is increased under certain conditions, for example, if the debt has been paid and no new debt is formed in the following months. The possible consequences of a reduced credit rating may include, for example, a denial or restriction from receiving any of Our services.

 

In order to predict, improve and ensure the electric vehicle charging process that meets your needs and the technical requirements of electric transport and to provide you with a high-quality service that optimizes the charging process and ensures efficient electricity management, the Controller may process your electric vehicle charging data generated within the framework of receiving the service, such as the start and end time of the connection, the date, the duration of the charging session, the electricity consumption during charging, the user's the unique identifier generated by the system, the state of charge of the battery and the identifier of the charging station.

 

To achieve the purpose, automated profiling or the use of machine learning technologies will be carried out with the aim of developing and regularly applying an algorithm that, using the data listed above, will allow to model and predict the duration of charging and electricity consumed during charging using a predefined dataset, thus ensuring a balanced distribution of electricity between electric vehicle charging equipment. Within the framework of the aforementioned processing, personal data identifying you will not be used for forecasting and profiling.

 

In certain cases, if such a requirement applies to the Controller on the basis of the laws and regulations governing the prevention (prevention) of money laundering and terrorism and proliferation financing, observing the principle of "know your customer", we may ask you for additional information.

 

In the event that we ask you for additional information, but you do not provide it, then this may be an obstacle to using our electric vehicle charging service and establishing a contractual relationship or be a basis for terminating the concluded contract, if it has already been concluded.

 

Legal (legal) basis for data processing

 

By expressing a wish to use our electric vehicle charging service and downloading the mobile application and/or using the website and/or concluding a contract for the electric vehicle charging service with postpayment, contractual relations are established, for the performance of which the legal (legal) basis for the processing of personal data necessary is Article 6(1)(b) of the Regulation.

 

In order to send you information about the news and offers of the electric vehicle charging service and/or Elektrum, the legal (legal) basis for the processing of your personal data is Article 6(1)(a) of the Regulation, i.e. Your consent to such processing of personal data.

 

The processing of personal data will take place on the basis of Article 6(1)(f) of the Regulation in order to use the information received from credit information bureaus for assessing your creditworthiness and managing your credit risk, as well as for us to be able to provide evidence and, in the event of a potential dispute, store personal data for a certain period of time until the dispute is resolved, to defend our infringed legal interests, for example, to recover the debt for the services received,  as well as prevent and detect security risks for the protection of persons and property.

 

In order to assess the validity of the claims you have received, to ensure the quality of the electric vehicle charging service and to control the exceeding of the planned time for charging the electric vehicle, the location of the electric vehicle in the territory of the charging station and the provision of the service, we will process the data accumulated in our systems (for example, video surveillance systems, audio recordings during conversations) and received from you on the basis of legitimate interest.

 

We may use contact information to communicate with you about services related to your contract, as well as to ensure and improve the quality of electric vehicle charging service. 
Your contact information may be used to communicate with you in order to control the planned charging time for electric vehicles.

 

When administering the performance of the contract, We will keep accounting records that reflect the received service and billing information in accordance with Article 6(1)(c) of the Regulation and the laws and regulations of the relevant country.

 

We will carry out automatic decision-making, including profiling, on the basis of Article 22(2)(a) of the Regulation, namely to ensure that you are provided with timely information about the delay in the fulfilment of obligations arising from the concluded contracts, and to fully assess the feasibility of concluding other contracts, as well as to predict, improve and ensure the charging process of electric vehicles that meets your needs and technical requirements of electric transport and to provide you with a service that optimizes high-quality charging processes and ensures efficient electricity management.

 

We will process personal data for the purpose of achieving the purpose of preventing money laundering and terrorism and proliferation financing to the extent specified in the laws and regulations of the relevant country (if such a requirement applies to the individual Controller) in the public interest on the basis of Article 6(1)(e) of the Regulation. In order to protect our rights by using the information available from third parties in accordance with regulatory enactments and fulfilling the obligation to implement the principle of "know your customer" laid down in the laws and regulations of the relevant country on the prevention of money laundering and terrorism and proliferation financing, we will process personal data on the basis of Article 6(1)(f) of the Regulation.

 

To whom we transfer and from whom we receive your personal data

 

Your personal data will be processed by authorized employees of the Controller in accordance with the scope specified in their work duties, observing the requirements specified in personal data protection and other regulatory enactments, as well as the requirements for the processing of personal data specified in the internal regulatory enactments of the Controller.

 

We may transfer and receive your personal data from the following cooperation partners and institutions:

 

  • Controller's outsourced service providers (processors) who are authorized to perform certain data processing activities on behalf and under the supervision of the Controller, for example, providers of out-of-court debt services if you have incurred debt obligations, developers of information systems solutions and maintenance service providers;
  •  banks and other payment and financial service providers;
  • credit reference bureaus;
  • service providers providing the charging station management system service;
  • service providers that ensure the exchange of information between the Controller and financial service providers;
  • audit and audit service providers;
  • under certain circumstances (for example, but not limited to the receipt of a complaint about the relevant service), the data may be transferred to law enforcement or supervisory authorities, the court, as well as the controller's processors – legal service providers;
  • Public authorities, which are required to provide the information specified in regulatory enactments. Personal data is not intended to be transferred to recipients outside the European Union or the European Economic Area countries.

 

How long we keep your data

 

All information submitted and created during the performance of the contract and reflecting the fulfilment of the obligations assumed in the contract will be stored as an integral part of the contract for at least 10 (ten) years (for services provided in the Republic of Latvia and the Republic of Lithuania), not less than 3 (three) years for services provided in the Republic of Estonia, after termination of the contractual obligations.

 

The controller, if in its opinion the information reflecting the fulfilment of the obligations assumed in the contract is not relevant, reserves the right to delete certain information more quickly or to set a shorter storage period.

 

For example, the information recorded by a CCTV camera will be stored for no longer than 40 (forty) days (for services provided in the Republic of Latvia and the Republic of Estonia) or for 60 (sixty) days for services provided in the Republic of Lithuania, unless the video surveillance recording reflects an illegal act or action that may help the Controller or third parties to protect their legal interests, then the relevant video recording may be stored until the legal interest the moment of provisioning.

 

We will store information reflecting your telephone conversation with Us for no longer than 36 (thirty-six) months. We will store information about issued invoices and information related to payments for not less than 5 (five) years, in accordance with the provisions of the Accounting Law (for services provided in the Republic of Latvia), not less than 10 (ten) years, in compliance with the Accounting Law of the Republic of Lithuania (for services provided in the Republic of Lithuania), not less than 7 (seven) years, in compliance with the Accounting Act (for services provided in the Republic of Estonia).

 

The information received from third parties about your creditworthiness, which was obtained by evaluating the possibility of concluding an electric vehicle charging service agreement with you with postpayment, will be stored for 3 (three) months.

 

Personal data processed on the basis of consent will be processed until the moment of withdrawal of consent.

 

If a complaint is received or the legal interest of the Controller is violated, for example, there is a dispute about the amount of services received, the relevant information may be retained until the resolution of the disputed situation, for example, until the final entry into force of the court judgment.

 

In fulfilling the obligation specified in regulatory enactments for the prevention of money laundering and terrorism and proliferation financing (if such requirement is applicable to the individual Controller), we will store the information obtained during the inspection for 5 (five) years after termination of the transaction.

 

Rights of the data subject (your)


Right of access. You have the right to access your personal data and receive information from the Controller about the processing of your personal data. Using the contact details of the Controller, you can ask for information on the processing of your personal data, if the information provided in these Principles does not seem to you to be sufficiently exhaustive. In addition, we would like to draw attention to the fact that your personal data is available in the electric vehicle charging mobile app.

 

Right to rectification. If you notice inaccuracies in your personal data, you have the right to request that the Controller corrects inaccurate personal data.

 

Right to erasure. You have the right to request that the Controller delete your personal data if:

 

  • You withdrew your consent to the processing of personal data, taking into account that the withdrawal of consent does not affect the processing of data that was carried out during the validity of the consent given;
  • the personal data are no longer necessary in relation to the purposes specified in the Principles, for which they were processed;
  • personal data have been processed unlawfully;
  • You have objected to the processing and the legitimate reasons of the Controller do not override your legitimate reasons or if personal data are processed for direct marketing purposes;
  • personal data must be deleted in accordance with the requirements of regulatory enactments.

 

Please note that the right to erasure does not apply to such cases when, in accordance with regulatory enactments, the Controller has an obligation to process personal data or data processing is necessary for archiving, implementation of public interest or statistical purposes, as well as in connection with the establishment, implementation or defence of a legal claim.

 

The right to restrict the processing of personal data. You have the right to request that the Controller restricts the processing of your personal data if:

 

  • You believe that the data is being processed illegally or is inaccurate (the restriction will work while the challenge process is ongoing);
  • You believe that the processing is unlawful, but you do not want to delete this personal data;
  • The controller no longer needs your data to achieve a specific purpose, but you need it to establish, exercise or defend legal claims;
  • You have objected to the processing and until it has been verified that the legitimate reasons of the Controller override your legitimate reasons.

 

Right to object to processing. You have the right to object at any time to the processing of your personal data based on the legitimate interests and profiling or automated decision-making specified in the Principles. The Controller has the right to continue processing your personal data if the Controller indicates compelling legitimate reasons for the processing that override your interests, rights and freedoms, or in order to establish, exercise or defend legal claims.

 

Right to withdraw consent. In cases where you have given consent to the processing of certain personal data, you have the right to withdraw it at any time. You can withdraw your consent by clicking on the opt-out link in a specific email, thereby opting out of receiving further commercial communications. In other cases, you may use the contact details of the Controller specified in these Principles to withdraw your consent. The withdrawal of consent does not affect the processing of data that was carried out during the period of validity of the consent given.

 

Right to portability. You have the right to receive your personal data, which you have submitted to the Controller, in an orderly, commonly used and machine-readable format, and you have the right to request the transfer of such data to another controller, if the legal basis for the processing of your personal data is your consent pursuant to Article 6(1)(a) or these personal data are processed on a contractual basis pursuant to Article 6(1)(b). Please note that you can request the exercise of the right of portability only in relation to the personal data that you provided to us.

 

Right to lodge a complaint. You have the right to lodge a complaint with the Controller, as well as with the supervisory authority, if you believe that the Controller has violated your rights or has not sufficiently protected your personal data. However, before contacting the supervisory authority, please contact the Controller.

 

The national supervisory authority shall:

 

Data State Inspectorate (Latvia) – Elijas street 17, Riga, pasts@dvi.gov.lv; State Data Protection Inspectorate (Lithuania) – L. Sapiegos str. 17, LT-10312 Vilnius, ada@ada.lt; Data Protection Inspectorate (Estonia) – Tatari 39, Tallinn 10134, info@aki.ee.The provision of personal data is a prerequisite for the establishment and performance of contractual relations. If you do not provide personal data, then it is not possible to establish a contractual relationship and the receipt of the service cannot be started.

 

Procedure for submitting requests

 

To exercise all of the above rights, you may use the contact details of the Controller of the relevant country specified in these Principles, indicating the following personal data of yours in the request: name, surname, personal identification number, postal address (if you wish to receive a reply by registered letter) or e-mail address (if you wish to receive a reply to the e-mail address from which you sent the request).

 

Please submit your request in one of the following ways:

 

  • send a free-form application electronically to the e-mail of the Controller of the relevant country, signing the application with a secure electronic signature;
  • send a free-form application signed by you by post to the address of the Controller of the relevant country.

 

Additional processing of personal data

 

In addition to these Principles, the Controller of the relevant country shall carry out the processing of personal data for other purposes in accordance with the Principles for the Processing of Clients' personal data, which are available at:

 

 

General provisions

 

The Controller may make changes to these Principles and will communicate the changes by posting relevant information on their website.