Cookie policy
Cookie Policy
Latvenergo AS, registration number: 40003032949, registered address: Pulkveža Brieža Street 12, Riga, LV-1010, e-mail: info@latvenergo.lv, The website elektrum.lv uses our cookies and cookies from third parties to improve the functionality and operation of the website, adjust it to your usage habits, as well as to obtain statistics on the activities performed by the users.
The Cookie Policy is designed to provide the visitors of the website with information about the cookies used on the website and how Latvenergo AS uses them.
What are cookies and how do they work?
Cookies are small data files that are stored on a user's device and web browser when they visit a website. With the help of cookies, the website can store the user’s settings, recognise them, and respond accordingly tailoring the operation to the user’s needs and interests by collecting and remembering information about the websites you visit and your user preferences, such as language settings while browsing the website.
What cookies are used?
We use the required cookies, which are placed by default, because without them the website cannot function properly. However, we ask for your consent for the cookies used for statistical and marketing purposes. By giving your consent in the cookie bar that appears when you visit our website or in the Civic cookie control tool in the lower-left corner of the website, you choose whether to allow us to use certain categories of cookies.
The following types of cookies are used to improve the functionality and ease of use of the website, to provide you with customised information about our products and services, and to perform analytics:
Required cookies:
The required cookies ensure the basic functionality of the website, such as website navigation, which allows access to various sections of the website, secure management, and the availability of other functionalities, and help to identify the user’s device and its settings without revealing the user’s identity. These cookies are stored on your device when you visit and browse the website. These cookies are necessary for the operation of the website, so they cannot be excluded and the user's consent for this category of cookies is not required.
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Name |
Service provider |
Category |
Purpose |
Deadline |
|
CookieControl
|
Civic cookie control |
Required cookies |
Retains user's acceptance status of the cookies |
1 year
|
|
-sso_session
|
ELEKTRUM |
Required cookies |
An Elektrum cookie, which recognises the user's browser session and identifies whether the user is logged in. |
Within the session
|
|
lv_production
|
ELEKTRUM |
Required cookies |
An Elektrum cookie, which maintains the user's browser session and functional support for the functionality built into the website.
|
Within the session
|
|
XSRF-TOKEN
|
ELEKTRUM |
Required cookies |
An Elektrum cookie, which ensures the security of user’ browsing, preventing possible forgery of website requests. |
1 day
|
|
elektrum_session
|
ELEKTRUM - BUJ |
Required cookies |
An Elektrum cookie, which provides maintenance and functional support of the user's browser session when visiting the FAQ section of the Elektrum website.
|
1 day |
|
client_id
|
ELEKTRUM - BUJ |
Required cookies |
An Elektrum cookie, which ensures that the answers to the questions submitted in the FAQ section of the Elektrum portal are stored in the browser. |
1 year |
|
ARRAffinitySameSite
|
Tilde |
Required cookies |
Tilde cookie that enables online chat.
|
Within a session |
|
e499110a4d5a4ad5a22b9750a3a8dab8:iconversation_Id |
Tilde |
Required cookies |
Tilde cookie that enables online chat. |
Permanently |
|
e499110a4d5a4ad5a22b9750a3a8dab8:tid |
Tilde |
Required cookies |
Tilde cookie that enables online chat. |
Within a session |
|
e499110a4d5a4ad5a22b9750a3a8dab8:ts |
Tilde |
Required cookies |
Tilde cookie that enables online chat. |
Permanently |
|
Whoson
|
Parker Software Limited |
Required cookies |
Cookie of the Elektrum online chat tool, which recognises the visitor, its device and the browser and provides the adaptation to the specifics of the browser.
|
1 year |
|
ASP.NET_SessionId
|
Parker Software Limited |
Required cookies |
Cookie of the Elektrum online chat tool, which provides a chat session.
|
Within a session |
In order to qualitatively display content in video format, elektrum.lv uses the Youtube platform and youtube-nocookie solution that is Youtube privacy mode and allows to show Youtube videos without the use of cookies, which track the user’s habits and viewing behaviour. This means that elektrum.lv does not collect these user activities and therefore does not personalise viewing experience.
Statistical cookies:
Statistical cookies ensure website analytics and help to improve its quality, user experience and contribute to the growth of our services and support. These cookies allow us to track the number and sources of visits so that we can measure and improve the performance of the website. They help us understand which websites are the most popular and the least used, as well as how users navigate our website. If you refuse the use of these cookies, your visit will not be included in our statistics, but at the same time, your activities on our website will not be restricted. Please be informed that the obtained statistics are available and used in an aggregated way, no users are directly identified. For these purposes Latvenergo AS uses cookies from third parties such as Google and HOTJAR. Information generated by the third-party cookies may be sent and stored outside the European Union.
|
Name |
Service provider |
Category |
Purpose |
Deadline |
|
collect
|
|
Statistical cookie |
A Google Analytics cookie that makes it possible to analyse data about website users’ devices and the channels through which the user accessed the website.
|
Within a session |
|
_dc_gtm_UA-XXXXXXXX-X |
|
Statistical cookie |
A unique Google Analytics identifier, which makes it possible to measure user behaviour and habits on the website. |
60 seconds |
|
_gid |
|
Statistical cookie |
A Google Analytics cookie that makes it possible to analyse user behaviour and activities on the website.
|
1 day |
|
_ga
|
|
Statistical cookie |
A Google Analytics cookie that makes it possible to track unique users at the website.
|
2 years |
|
_gat_UA-XXXXXXXX-X |
|
Statistical cookie |
A Google Analytics cookie that makes it possible to limit the volume/quantity of requests sent by a single user in the Google Analytics registry.
|
1 day |
|
_hjid |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that is set, when user visits the website for the first time with the Hotjar script. It is used to save the HOTJAR user ID that is unique to this website and ensures that the user’s behaviour will be attributed to the defined user ID during the next visit.
|
365 days |
|
_hjRecordingLastActivity |
HOTJAR |
Statistical cookie |
HOTJAR cookie stored in the session storage. It is updated when a user entry is made and when data is sent through the WebSocket platform (the user performs an action that is registered by Hotjar)
|
Within a session |
|
_hjTLDTest |
HOTJAR |
Statistical cookie |
At the moment, when the Hotjar script is enabled, the platform tries to determine the most common cookie path to use, except for the website host computer name. This is done so that cookies can be shared across all subdomains. To determine this, an attempt is made to store the _hjTLDTest cookie against various URL substring alternatives until it succeeds. After the test, the cookie is deleted.
|
Within a session |
|
_hjUserAttributesHash |
HOTJAR |
Statistical cookie |
A HOTJAR cookie, which is used to identify user-specific attributed using the Hotjar Identify API. During a session, the cookie is saved in cache to identify when attributes have changed and need to be updated.
|
Within a session |
|
_hjLocalStorageTest |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that checks if the Hotjar tracking script can use local storage. Data stored in _hjLocalStorageTest has no expiration date and is deleted almost immediately after creation.
|
Less than 100 milliseconds |
|
_hjIncludedInPageviewSample |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that determines whether a user can be included in a sample of data defined by the website’s daily views limit.
|
30 minutes |
|
_hjIncludedInSessionSample |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that determines whether a user can be included in a sample of data defined by the website’s daily sessions limit.
|
30 minutes |
|
_hjAbsoluteSessionInProgress |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that identifies the user’s first session on the website. A True/False value is associated with the cookie.
|
30 minutes |
|
_hjFirstSeen |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that identifies the first session of a new user. The cookie is set to True/False, which determines whether HOTJAR "sees" the user for the first time. It is also used by the record filter to identify new user sessions.
|
Within a session |
|
hjViewportId |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that stores information about the part of the website visible to the user, such as size and amount of information.
|
Within a session |
|
_hjRecordingEnabled |
HOTJAR |
Statistical cookie |
A HOTJAR cookie that is added when a recording is started to make sure that the user is already logged in for the specified session.
|
Within a session |
Marketing cookies:
Marketing cookies help to provide the user with a personalised user experience by tailoring content, advertisements and offers according to the activities on the website and by informing the user about marketing and informative news. These cookies are used to identify the content you want on this website and to provide the most relevant information about our products and services, improve the customisation of our content and your operations on our website. Marketing cookies may be used for our advertising campaigns on third-party websites. For these purposes, Latvenergo AS uses such cookies as Google, Facebook, and YouTube cookies. Information generated by the third-party cookies may be sent and stored outside the European Union. In turn, third-party advertisers use cookies stored on the user’s device to personalise and optimise marketing communication for the defined purposes. If you agree to the use of these cookies, we may also receive information about the websites of our partners where you have responded to our advertisements. If you disable these cookies, you will be offered general and non-personalised ads.
|
Name |
Service provider |
Category |
Purpose |
Deadline |
|
_fbp
|
|
Marketing cookies |
A Facebook cookie, which makes it possible to measure the effectiveness of advertising and tailor it to different target groups.
|
90 days |
|
ads/ga-audiences
|
|
Marketing cookies |
A Google AdWords cookie that, based on a user’s behaviour and digital activity on the website, provides an opportunity to re-address a website user through advertising.
|
Within a session |
|
fr
|
|
Marketing cookies |
A Facebook cookie that helps address a Facebook user with a compelling ad.
|
3 months |
|
GPS
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie, which assigns the user a unique ID, makes it possible to determine the geographical location of the device. |
1 day |
|
IDE
|
doubleclick.net
|
Marketing cookies |
A Google DoubleClick cookie that makes it possible to identify and measure the effectiveness of ads and tailor them to the user interests, which are based on the ads that have been displayed on the website and viewed on user’s device.
|
1 year |
|
tr
|
|
Marketing cookies |
A Facebook cookie that allows to offer compelling ads to a website user on Facebook.
|
Within a session. |
|
datr
|
|
Marketing cookies |
Facebook cookie that provides feature integration and content sharing on the site. More information is available on its privacy policy page: https://www.facebook.com/privacy/explanation
|
2 years |
|
VISITOR_INFO1_LIVE
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that makes it possible to evaluate the speed of a user’s internet connection, which in turn is used to broadcast high quality Youtube videos. |
179 days |
|
YSC
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that assigns the user a unique ID to keep track of the Youtube videos they watch.
|
Within a session |
|
yt-remote-cast-installed
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that stores a user’s video player settings when watching Youtube videos posted on a website.
|
Within a session |
|
yt-remote-connected-devices
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that stores a user’s video player settings when watching Youtube videos posted on a website.
|
Constantly |
|
yt-remote-device-id
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that stores a user’s video player settings when watching Youtube videos posted on a website.
|
Constantly |
|
yt-remote-fast-check-period
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that stores a user’s video player settings when watching Youtube videos posted on a website.
|
Within a session |
|
yt-remote-session-app
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that stores a user’s video player settings when watching Youtube videos posted on a website.
|
Within a session |
|
yt-remote-session-name
|
YOUTUBE
|
Marketing cookies |
A Youtube cookie that stores a user’s video player settings when watching Youtube videos posted on a website.
|
Within a session |
|
yt.innertube::nextId |
YOUTUBE |
Marketing cookies |
Youtube cookie that assigns a unique ID to the user, after which statistics are collected about the user's watched videos on the YouTube platform. |
Permanently |
| yt.innertube::requests | YOUTUBE | Marketing cookies | Youtube cookie that assigns a unique ID to the user, after which statistics are collected about the user's watched videos on the YouTube platform. | Permanently |
| ytidb::LAST_RESULT_ENTRY_KEY | YOUTUBE | Marketing cookies | Youtube cookie that saves the user's video player settings of watched Youtube videos that are posted on the website. | Permanently |
| yt-remote-cast-available | YOUTUBE | Marketing cookies | Youtube cookie that saves the user's video player settings of watched Youtube videos that are posted on the website. | Permanently |
|
disable_auto_signin
|
SLIDESHARE
|
Marketing cookies |
Slideshare cookie, more information is available on its privacy policy page: https://www.slideshare.net/privacy
|
Within a session |
|
language
|
SLIDESHARE
|
Marketing cookies |
Slideshare cookie, more information is available on its privacy policy page: https://www.slideshare.net/privacy
|
Within a session |
|
flash
|
SLIDESHARE
|
Marketing cookies |
Slideshare cookie, more information is available on its privacy policy page: https://www.slideshare.net/privacy
|
Within a session |
|
tos_update_banner_shows
|
SLIDESHARE
|
Marketing cookies |
Slideshare cookie, more information is available on its privacy policy page: https://www.slideshare.net/privacy
|
236 days |
|
_uv_id
|
SLIDESHARE
|
Marketing cookies |
Slideshare cookie, more information is available on its privacy policy page: https://www.slideshare.net/privacy
|
727 days |
|
_cookie_id
|
SLIDESHARE
|
Marketing cookies |
Slideshare cookie, more information is available on its privacy policy page: https://www.slideshare.net/privacy
|
Within a session |
|
bcookie
|
SLIDESHARE
|
Marketing cookies |
Slideshare cookie, more information is available on its privacy policy page: https://www.slideshare.net/privacy
|
353 days |
How do I approve, disable, or manage cookies?
When one visits the website, the user is presented with a window informing them that the website is using cookies. By default, all cookies are disabled, except for the Required cookies, which provide the technical operation and functionality of the website. They are set up automatically and do not require user consent.
If you click ‘Yes, I agree’, it means that you have accepted all the cookies on the website and you confirm that you have read the information about the cookies, the purposes for which they are used, as well as about the cases when the information is passed on to third parties.
If you do not want cookies to be used on your device, click ‘No, I do not agree’. You can disable all cookies except the Required cookies.
If you wish to manage cookies by accepting or disabling certain types of cookies, you can do so at any time by clicking on ‘Manage cookies’ or using the ‘Civic cookie control’ tool in the lower-left corner of the website by adding or removing the consent mark to the relevant categories of statistics and/or marketing cookies. By disabling cookies, some services of the website will not work fully, and it will not be possible to fully use all the functions of the website, for example, it may not be possible to get personalised offers.
Contact information for questions related to cookies policy:
- electronically via email info@latvenergo.lv or fpda@latvenergo.lv;
- in writing via post to the address: Latvenergo AS, Pulkveža Brieža street 12, Riga, LV-1230.
Personal Data Processing:
In addition to this Policy, Latvenergo AS processes personal data in accordance with the Principles of Customer Personal Data Processing, which are available at https://latvenergo.lv/en/personas-datu-apstrades-principi/klientu-personas-datu-apstrades-principi.
Policy changes:
Latvenergo AS has the right to change this cookie policy at any time. All changes to the Cookie Policy will be published on elektrum.lv.
Policy document valid from: 29.09.2022.