Cookie policy

Latvenergo AS, registration number: 40003032949, legal address: 12 Pulkveža Brieža Street, Riga, LV-1010, e-mail address: info@latvenergo.lv, our website or app may use cookies from us and third parties, in order depending on the purpose of the website/app to improve its functionality and operation, adapt it to your use habits or obtain statistics on user actions.

The cookie policy, together with the information provided in the cookie solution on the website/app, is drawn up so that visitors of the website/app could obtain information about the cookies used, the purposes of their use and detailed descriptions of the types of cookies used on the relevant website/app.

What are cookies and how do they work?

Cookies are small data files that are stored on the user's device and web browser during a visit to a website. With the help of cookies, the website/app saves the user's individual settings, recognizes them and responds accordingly, adapting the operation to the user's needs and interests, collects information about the visited websites/apps and your choices as a user, such as language settings while browsing the website/app.

What cookies can be used on our website/app?

The website/app uses Required cookies, which are placed by default to ensure the full functionality of the website/app. In turn, if you want to agree to the use of cookies for statistical, marketing and/or functional purposes, we will need your consent. By giving consent in the cookie solution, you allow us to use the cookie categories or types of cookies you have marked.

In order to improve the functionality of the website/app and to provide you with customized information about our products and services, as well as to perform analytics, the following types of cookies may be used on the website/app:

1. Required cookies:

Required cookies ensure the basic functionality of the website/app, such as website/app navigation, which allows access to different sections of the website/app, secure management and the availability of other functionalities, as well as help to identify the user's device and its individual settings without disclosing the user's identity. These cookies are stored on your device during the visit and browsing the website/app and are necessary for the operation of the website/app, so they cannot be turned off and the user's consent is not required for this category of cookies. Detailed information is provided in the cookie solution located 1) in the lower left corner of the website or 2) if you use our app – section "More…" under category "Settings" choose "Privacy settings" 

2. Statistical cookies: 

Statistical cookies provide analytics of the website/app and improve the quality of the website/app, user experience and contribute to the growth of our services. These cookies allow us to count the number of visits and their sources so that we can measure and improve performance of the website/app, understand which websites/apps are the most popular and how users navigate our website/app. The obtained statistics are collected anonymously, no user is directly identified. Third party cookies may also be used on the website/app for these purpose. Information generated by third-party cookies may be sent and stored outside the European Union. Detailed information about Statistical cookies (service description, service provider, purpose, legal basis of processing, term and place, data recipients, etc.) is provided in the cookie solution in the tab "Services", which is available if you select "Manage cookies" in the initial window of the cookie notification or 1) click on the cookie solution icon located in the lower left corner of the website, or 2) if you use our app - go to section "More…" under category "Settings" choose "Privacy settings".

If you do not agree to the use of Statistical cookies, your visit will not be included in our statistics, but at the same time it will not limit your activities on the website/app.

3. Marketing cookies:

Marketing cookies provide the user with a personalized user experience by adjusting content, advertisements and offers according to activities on the website/app, as well as informing the user about marketing and informational news. These cookies are used to identify the content you want, to provide the most appropriate information about our products and services, as well as to improve the customization of content and enhance your activities on our website/app. Marketing cookies may be used for our advertising campaigns on third-party websites. Information generated by third-party cookies may be sent and stored outside the European Union. Third -party advertisers may use cookies stored on the user's device to personalize and optimize marketing communications according to their defined purposes. Detailed information about Marketing cookies (service description, service provider, purpose, legal basis of processing, term and place, data recipients, etc.) is provided in the cookie solution in the tab "Services", which is available if you select "Manage cookies" in the initial window of the cookie notification or 1) click on the cookie solution icon located in the lower left corner of the website, or 2) if you use our app - go to section "More…" under category "Settings" choose "Privacy settings".

If you agree to the use of these cookies, we may also receive information about the websites of our partners where you have responded to our advertisements. If you refuse the use of these cookies, you will be presented with general and non-personalized advertisements.

4. Functional cookies:

Functional cookies help to improve the functionality of the website/app, making it more convenient and personalized for the user. These cookies allow to save the choices made by the user, such as the selected language settings while browsing the website/app or the user's login data, as well as to provide other website/app support functions. The website/app may also use third-party cookies for these purposes. Information generated by third-party cookies may be sent and stored outside the European Union. Detailed information about Functional Cookies (service description, service provider, purpose, legal basis of processing, term and place, data recipients, etc.) is provided in the cookie solution in the tab "Services", which is available if you select "Manage cookies" in the initial window of the cookie notification or 1) click on the cookie solution icon located in the lower left corner of the website, or 2) if you use our app - go to section "More…" under category "Settings" choose "Privacy settings".

If you do not agree to the use of Functional cookies, your website/app visit will not be personalized, but at the same time will not limit your activities on our website/app.

How to accept, refuse or manage cookies?

When visiting our website/app, a window is displayed to the user with a message that cookies are used on the website/app. By default, all cookies are disabled, except Required cookies, that provide basic functionality of the website/app. They are set automatically and do not require user consent.

If you choose "I agree to all cookies", it means that you have agreed to all cookies on the website/app and you confirm that you are familiar with the information about cookies, the purposes of their use, as well as the cases when information is transferred to third parties.

If you want to initially agree only to certain categories of cookies, then you can do so 1) in the window displayed on the website with a list of cookie categories, marking the cookie categories you agree with and pressing "Save settings", 2) in the app – click the button "Manage cookies", mark the cookie categories you agree with and then press "Save settings",.

If you want to get detailed information about the types of cookies (service description, service provider, purpose, legal basis of processing, term and place, data recipients, etc.) and manage cookies by accepting or disabling certain categories and/or types of cookies, which you can do at any time as follows:

•  if you are visiting the website for the first time, we invite you to select "Manage cookies" in the initial window and, in the window that opens, familiarize yourself with the descriptions of cookies, add or remove the consent mark to the relevant category or type of statistical or marketing cookie and click "Save settings" to save your choices;
• if you revisit our website and want to change your previously made choice, we invite you to use the cookie solution icon located in the lower left corner of the website and, in the window that opens, familiarize yourself with the descriptions of cookies, add or remove the consent mark to the relevant category or type of statistical or marketing cookie and click "Save settings" to save your choices;
• if you revisit our app and want to change your previously made choice, we invite you in the app go to section "More…" under category "Settings" choose "Privacy settings" and, in the window that opens, familiarize yourself with the descriptions of cookies, add or remove the consent mark to the relevant category or type of statistical or marketing cookie and click "Save settings" to save your choices.

If you decide to no longer consent to the use of any or all categories or types of cookies, except Required cookies, then in the cookie solution uncheck each category/type of cookie or move the toggle so that it shows an "x" symbol. We draw attention to the fact, that by disabling cookies, certain website/app services will not work to their full potential and it will not be possible to fully use all website/app functions, such as seeing customized website/app content.

Contact information regarding the use of cookies

•  electronically via email: info@latvenergo.lv or fpda@latvenergo.lv;
• in writing via post to the address: Latvenergo AS; Pulkveža Brieža Street 12, Riga, LV-1230.

Processing of personal data

In addition to this Policy, Latvenergo AS processes personal data in accordance with the Privacy Policy, which is available at https://www.elektrum.lv/en/for-home/princioles-of-customer-personal-data-processing/.

Policy changes

Latvenergo AS has the right to change this cookie policy at any time. The current version of the cookie policy will be posted on the website and will also be available through the website's/app's cookie management tool.

The document is valid from: 19.11.2025.