Find answers to questions
Frequently asked questions
To review or update your contact information:
- Log in to the portal using your online banking credentials, Smart-ID or an eID card;
- Open section My Contracts;
- Select tab “Contract Settings and Contact Information”;
- Check that you have updated the contact information for all contracts.
You can follow the current exchange price here:
- in portal
- in Elektrum Mobile App, underElectricity Exchange Prices section.
You can conclude a contract for natural gas with us electronically. Link for concluding a contract for natural gas.
The change of natural gas trader will take place automatically, and you will not need to contact your previous trader to arrange termination of the contract.
The contract will come into force on the 1st day of the following month if you submit the application for concluding the contract by the 15th day (inclusive) of the month. For applications submitted from the 16th onwards, the contract will come into force on the 1st day of the month after next.
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