Can I get Fiber-optic internet at my address?

Simply leave your contact details in our application form, and we will get in touch with you to check availability. 

Once the contract is signed, we will contact you to agree on a date and time for our technician's visit. The service will be set up during this in-person visit. The technician will: 

• Run the fiber optic cable and bring it into your premises according to technical capabilities.
• Install the modem in the most technically suitable location inside your home, configure the device, and activate the Wi-Fi.
• Run speed and quality tests to ensure your service is working perfectly.
• Demonstrate the service and show you how to use it once the tests are complete. 

If you need to change your scheduled installation time, please contact us by calling 8400. 

To use our Fiber-optic internet service, you will need a modem, which our technician will deliver and install during the setup visit. 

When you sign the contract, the modem is provided to you on a lease basis for the duration of the service. If the contract is terminated, the modem must be returned to Elektrum. 

The initial contract term is 24 months. If neither you nor Elektrum notifies the other party of termination at least one month before the end of this initial term, the contract is automatically extended for an indefinite period. 

You can terminate the contract at any time by giving us 30 days' written notice. 

Please note: If you terminate the contract before the end of the initial 24-month term, or if the contract is terminated due to a breach of your obligations (such as overdue payments), you will be required to pay a contract termination fee. This fee is calculated proportionally to the remaining time left on your initial contract term. 

You can review our Contract Summary and General Terms and Conditions here (documents provided in Latvian). 

1. Choose your internet plan: During our phone consultation, we will help you choose the best Elektrum internet product for your needs.
2. Sign electronically: You will receive a link in your email to our secure signing portal. You can sign the contract electronically using your e-signature (e.g., Smart-ID) or confirm the agreement via electronic communication channels.
3. Access anytime: Once signed, you can view your contract anytime in the "My Contracts" section of the Elektrum customer self-service portal or on the Elektrum mobile app. 

You can view all your contract details, active services, and monthly bills anytime by logging into the Elektrum customer self-service portal or using our mobile app. 

Yes! The service includes built-in web content security at no extra charge. This system proactively warns you about dangerous websites, including those containing viruses, malware, or potential phishing scams. 

• Maximum Upload / Download Speed - Up to 1000 Mbps 
• Normally Available Speed - 700 Mbps to 1000 Mbps 
• Minimum Guaranteed Speed - 600 Mbps 

There can be several reasons why your internet is down - it could be an issue with your Wi-Fi, the modem, or your connected device (computer, smartphone, tablet, etc.). 

1. Check the Modem 

• Check the cables: Ensure all cables are firmly plugged into the modem.
• Restart the device: Unplug the modem from the power outlet, wait 10 seconds, and plug it back in.

If the issue persists, you can perform a factory reset on your modem:

• Prepare a tool: Find a sharp, thin object like a needle or a paperclip.
• Locate the reset button: Find the small hole labeled "Reset" on your modem (the actual button is recessed inside the hole and cannot be seen directly).
• Reset: Insert the paperclip, press and hold the button until the modem restarts (usually takes about 10 seconds).
• Retry if needed: If the modem does not start working within 5 minutes of the factory reset, unplug it from the power outlet, plug it back in, and repeat the reset process. 

2. Check Your Devices 

• Wired connection: If your device is connected via an ethernet cable, make sure the cable is securely connected to both the modem and your device. 
• Wi-Fi connection: If you are using Wi-Fi, make sure that Wi-Fi is turned on on your device. 

If you are still unable to resolve the issue, please call our support team at 8400. 

SIA "Tet", Reg. No. 40003052786.