Find answers to questions
Electric vehicle charging
Elektrum Drive is an electric vehicle charging network with more than 1300 connection points across the Baltics.
- on the Elektrum Drive mobile app;
- online, under section Elektrum Drive;
- in various roaming apps, such as Intercharge, Plugsurfing and Elli Charging.
Elektrum Drive charging stations offer the following plugs with different charging capacities:
- CHAdeMO plug;
- CCS or Combo plug;
- Type 2 plug.
On the Elektrum Drive app, under section “Stations”, you can view:
- The types of plugs available at the station and their charging capacity;
- Information about which plugs are currently available.
You can contact the Elektrum Drive support team by:
- Using the “Help” section on the Elektrum Drive app;
- Calling the telephone number indicated on the charging device;
- Emailing uzlade@elektrum.lv.
For charging stations installed in Lithuania, write to info@elektrum.lt, and for stations installed in Estonia, write to elektrumdrive@elektrum.ee.
You can view the terms of use for the electric vehicle charging service here.
Before charging an electric vehicle, please register on the Elektrum Drive app. You can download the app free of charge from the App Store or Google Play.
When registering on the app:
- Enter the required information, including your telephone number;
- Read and agree to the terms of use of the app and the charging service;
- Add the payment card that you will use for payments.
On the Elektrum Drive app you can:
- Find the nearest charging station;
- Start charging an electric vehicle;
- Monitor the charging progress;
- Pay for charging, as well as review the charging sessions carried out during the relevant period.
On the Elektrum Drive app you can choose Latvian, Lithuanian, Estonian or English.
Yes, you can also register on the Elektrum Drive app using a telephone number from another country.
In the “Create Charging Profile” view, click on the country code and select the required country.
Yes, with your Elektrum Drive app profile you can charge electric vehicles in Latvia, Lithuania and Estonia. No additional registration or commission fee is required.
No, electric vehicle charging can only be started in the Elektrum Drive app.
You can pay for charging in the following ways:
- Immediately, using the payment card you’ve added on the Elektrum Drive app;
- By post-payment, if you have concluded a contract;
- Using a roaming partner’s app or charging card.
The method of receiving the bill depends on the selected payment method.
After charging, you can download the bill in PDF format from the Elektrum Drive app, if you are paying with a payment card linked in the app.
Post-payment customers receive a bill once a month to the email address specified in their contract.
When paying at a contactless payment terminal:
- Click the button “3. Payment document”;
- Present the payment card or other contactless payment method to the terminal again;
- Scan the QR code to receive the bill.
The QR code is available on the terminal for 15 minutes after charging is completed.
First, you need to conclude a post-payment contract. You can do so on the Elektrum Drive app under section “Settings” by selecting option “Conclude a Post-payment Contract”.
You only have to pay for the electricity consumed during charging in kilowatt-hours. There is no charge for charging time.
On the Elektrum Drive app, open section “Stations” and select the required charging station. In the information window, you will be able to view the charging price per kilowatt-hour.
You can check the payment method on the Elektrum Drive app by selecting “Payment Method” under section “Settings”.
- Open section “Settings”;
- Select “Payment Card”;
- Click “Add Card”;
- Enter the card details;
- Click “Authorise Card” and complete the card authentication process.
First, delete the current payment card:
- Open section “Settings”;
- Select “Payment Card”;
- Next to the added card, click “delete”;
- Confirm the card deletion.
Then add the new payment card as described here.
The reserved money is returned automatically as soon as possible, usually within 10 minutes.
Before the first charging session:
- Register on the Elektrum Drive app;
- Add a payment card that is enabled for online purchases, or conclude a post-payment contract.
To start charging:
- Select the charging station in the app’s map;
- Click the station icon and select the charging connector;
- Click “Start charging” and scan the QR code on the charging device. You can also enter the code manually by selecting “Unable to Scan QR code”;
- When making an immediate payment, select the amount of money to be reserved;
- Connect the charging cable to your electric vehicle. If the charging device does not have a cable, connect your own cable to both the charging device and your electric vehicle;
- Follow the instructions shown in the app or on the charging device.
- Check whether you have completed all the necessary steps on the Elektrum Drive app;
- Make sure that the connectors are properly connected to the electric vehicle and the charging device, and that the electric vehicle is switched off;
- If you still cannot start charging, contact the Elektrum Drive 24/7 support team using the telephone number indicated on the charging device.
Charging can be stopped in several ways:
- The electric vehicle automatically stops charging when the battery reaches full charge or the charge level set by the user;
- Charging ends automatically when the entire reserved amount has been used;
- You can stop charging manually in the Elektrum Drive app.
If you cannot stop charging, contact the Elektrum Drive 24/7 support team using the telephone number indicated on the charging device.
After charging has finished:
- Disconnect the cable of the charging device from your electric vehicle and place it in its designated location;
- If using your own cable, disconnect it from both the electric vehicle and the charging device;
- For some electric vehicle models, additional steps must be taken before disconnecting the cable in order to unlock the connector.
The charging speed of an electric vehicle is affected by the following factors:
- battery temperature;
- battery charge level;
- ambient air temperature.
The charging speed is controlled only by the electric vehicle and not by the charging equipment.
- Check whether a battery charging limit has been set for the electric vehicle;
- Check whether charging has been stopped by the app or the system that controls the charging of the electric vehicle;
- If charging has been stopped without your authorisation or if the reason for stopping is unknown, contact the Elektrum Drive support team using the telephone number indicated on the charging device.
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