The following persons are eligible for electricity payment support:

• Large families;
• Persons with a Group 1 disability;
• Families caring for a child with a disability up to 18 years of age;
• Low-income persons and persons living in poverty.

To find out more about the types of support and application options, please see the section For Protected Users.

As of 1 January 2020, the State Construction Control Bureau (BVKB) verifies whether a person qualifies for protected user status and grants support to reduce their electricity bill. Support is granted in accordance with applicable regulations.

The following persons can apply for support online:

• Large families;
• Persons with a Group 1 disability;
• Families caring for a child handicapped disability up to 18 years of age.

You need to apply for the support if the contract is not in the name of the support recipient or if you wish to receive support for one specific contract. In all other cases, support will be granted automatically.

Low-income persons and persons living in poverty should apply for support through the social service of their municipality.

More detailed information is available in the section For Protected Users.

The support covers only the costs of electricity and distribution system services.

The support does not apply to any other bill items, such as VAT, late payment interest, natural gas, other services, insurance, etc.

Large families, persons with a Group 1 disability, and families caring for a child with a disability up to 18 years of age can transfer support to another contract by:

• Logging in to the Elektrum portal and navigating to the section Support for Protected Users;
• Logging on to the portal Latvija.lv;
• Contacting our customer service.

Low-income persons and persons living in poverty can transfer support to another contract by contacting the social service of their municipality.

You can opt out of support in the following ways:

• On the portal Latvija.lv by filling out an application entitled “Submission to an institution” or using the e-service “Determination of protected user status”;
• By sending an application to the State Construction Control Bureau (BVKB) by email to aldis.sistema@bvkb.gov.lv. The application must be signed with a secure electronic signature;
• By sending an application to the State Construction Control Bureau (BVKB) by post to Krišjāņa Valdemāra iela 157, Rīga, LV-1013.

The application must contain the protected user’s personal identification number, the type of support you wish to opt out of, as well as the grounds for opting out it.

Yes, support may also be received by large families where one or more children aged between 18 and 24 are studying abroad.

To receive support, please send an application to the State Construction Control Bureau. Please indicate in your application your name, surname and personal identification number, and attach a copy of the Latvian Honorary Family (Goda ģimene) Certificate.

Support is not granted to a protected user who is registered as a debtor in the register of applicants and debtors of the Maintenance Guarantee Fund.

The unused support amount will automatically be applied to the bills for the following months. Any accumulated amount is cancelled at the end of each calendar year.

The unused support amount is not transferred to the new trader and is cancelled.

Accumulated support is cancelled:

• at the end of each calendar year;
• when changing your electricity trader.

In case of any questions, please contact the State Construction Control Bureau call centre. Telephone +371 62333363. The call centre can be reached on working days from 8:15 to 17:00.

Applications can be sent to the State Construction Control Bureau as follows:

1. Using the communication tool for State authorities – your e-address, which is available on the e-services portal Latvija.lv;
2. By sending an application signed with a secure electronic signature by email to aldis.sistema@bvkb.gov.lv;
3. By sending a hand-signed application in paper form by post to the address of the State Construction Control Bureau: Krišjāņa Valdemāra iela 157, Rīga, LV-1013.

The support granted is added together and applied to payments for the electricity consumed.

Support will be applied to a randomly selected contract. You may indicate the preferred contract and address in the application here.

Yes. An exception is where the child changes educational institution during the summer. Support will be applied as soon as the State Construction Control Bureau receives information about the new educational institution.

You may obtain information about the amount of support from the State Construction Control Bureau.

Yes, you may apply for support on behalf of a person who cannot complete the application themselves. On the Elektrum portal HERE select "I wish to apply for support for another person who meets the protected user status" and fill out the application.

In January, the “Accumulated Support” section shows EUR 0.00 for all protected users. The unused support amount from the previous year is cancelled and returned to the State Construction Control Bureau (BVKB).

The accumulated amount will be visible again in February after the January bill has been issued.