Contract amendments require secure identity verification. Therefore, they can only be approved using online banking credentials, Smart-ID, eID or an e-signature.

If you cannot use any of these authentication methods, please contact our customer service.

On the Elektrum.lv portal, you can manage services related to electricity and natural gas.

Without logging in, you can:

• Submit meter readings;
• Pay bills;
• View products and start concluding a contract;
• Find answers to frequently asked questions.

After logging in, you can:

• View and pay bills;
• Monitor consumption;
• Change contract and contact information;
• Change the payment method or product;
• Conclude a new contract;
• Submit applications;
• Contact customer service via chat.

You can log in to the Elektrum portal with:

• a qualified Smart-ID account;
• an eParaksts card or eParaksts mobile;
• online banking – Swedbank, SEB, Luminor or Citadele.

Under section Make a Payment, enter the contract or bill number and complete the payment. In this way, you can also pay another person’s bill without logging in.

After logging in, you can view and pay your bills under section My Payments.

Open section My Contracts; Under tab "Overview", select "Change Product".

Under section My Contracts, tab “Contract Settings and Contact Information’, select “Edit” next to the bill delivery channel and enter your email address.

Contact our customer service to update your personal data and continue receiving services.

You can enable a reminder about the equalised payment amount under section My Contracts, tab “Contract Settings and Contact Information”.

Here you can also enable a reminder to submit meter readings and, if necessary, update your contact information.

Yes. You can add an additional user to your elektrum.lv account. The following rights can be granted to them:

• Viewing your contract details;
• Paying bills;
• Submitting meter readings;
• Submitting applications.

An additional user cannot change the electricity product and can access only those contracts for which you have granted access.

You can add an additional user under section Your Portal Profile, by selecting “Add a New User”.

You can navigate to the section “Your Portal Profile” by clicking on your name and surname in the top right-hand corner of the page.

After logging in to the portal, you can switch between contracts using the menu at the top of the page.

Yes. Open section Communication and Applications, select "Applications" and click "New Application". Then select "Termination of contract or reduction in the number of supply points".

Contact the main user of the contract and ask them to remove the access granted to you. If this is not possible, please contact our customer service.

You can change the telephone number under section My Contracts, tab “Contract Settings and Contact Information”. There you can also change the email address to which you receive information about your bill.

You can view your bill summary in the portal section My payments press Download.

Go to the Elektrum portal for business, please change for Home to Business in the top left corner of the page.

We regularly assess developments in Latvia’s digital environment and take into account the experience of other companies. Therefore, we have strengthened the protection of our customers’ data. From now on, we ask you to log in to the portal using only secure authentication methods:

• a qualified Smart-ID account;
• an eParaksts card or eParaksts mobile;
• online banking – Swedbank, SEB, Luminor or Citadele.

You can choose the solution that best suits your situation:

• add an additional user who has access to one of the secure authentication methods to your contract;
• choose to receive information about your contract and invoices by email, SMS or post, and resolve any other contract-related matters with our customer service;
• transfer the contract for your property to a family member who has access to one of the secure authentication methods.

You can change the way you receive your invoices by contacting our customer service.

A family member can enter into a new contract for your property in their own name here by logging in with one of the following secure authentication methods:

• a qualified Smart-ID account;
• an eParaksts card or eParaksts mobile;
• online banking – Swedbank, SEB, Luminor or Citadele.

You can choose to receive your invoices:

1. By email. Each month, we will send you the amount due and the payment details so that you can make the payment.
2. By SMS.
3. By post.

An additional fee applies to invoices sent by SMS or post in accordance with our price list. Please contact our customer service to select one of these invoice delivery methods.

You can also pay your invoice without logging in to the portal. To do so, click “Payments” on the elektrum.lv homepage.

You can sign in to the Elektrum portal using your username and password as before, provided that both of the following conditions apply:

• you are a foreign customer (for example, a non-resident);
• you have previously registered an account on the portal.

If you have not used the Elektrum portal before and would like to become a user, please contact our Customer Service.

We will also send all necessary information regarding your contract and invoices using the contact method specified in your contract:

• by email;
• by SMS to your phone number;
• by post.

First, the customer must register you as an additional user and grant you access to their contract. To do this, the customer must provide your first name, surname and personal identity number.

You can log in to the portal using one of the following secure authentication methods:

• a qualified Smart-ID account;
• an eParaksts card or eParaksts mobile;
• online banking – Swedbank, SEB, Luminor or Citadele.

Once you have logged in, you will see the customer contracts you have been granted access to. You can switch between contracts by clicking your full name in the upper-right corner of the portal.

You can download Elektrum mobile app with a single touch in:

• AppStore;
• GooglePlay.