Fiber-optic internet is a modern, ultra-reliable connection that uses advanced fiber cables and light-pulse technology to transmit data. Because it delivers lightning-fast upload and download speeds, you can stream in high definition, game online, and work with massive files - completely lag-free.

Mobile home internet (4G/5G) is a wireless solution that connects to our mobile network, giving you fast, reliable internet without the need to run physical cables into your home. It is fully plug-and-play: just pop the SIM card into the router, plug it into the wall, and you are good to go. This makes it the perfect choice for city apartments, countryside homes, or summer cottages.

• Fiber-optic internet is the ultimate choice if you have a busy household with multiple people online at the same time. It delivers lightning-fast, ultra-stable speeds that are completely unaffected by external factors like the weather, making it ideal for seamless 4K streaming, competitive online gaming, and heavy remote work across all your devices.
• Mobile internet with a powerful wireless 4G/5G connection is an excellent alternative if fiber isn't available at your address but you still want a fast, reliable connection for multiple devices. It offers unmatched flexibility and is completely portable, meaning you can easily take your connection with you to the countryside, your summer cottage, or when moving to a new address.

If you are still unsure which option is best, simply leave your contact details in our application form. We will reach out to check the availability at your address and help you find the perfect fit.

Simply fill out the quick application form and we will give you a call back. During our chat, we will help you choose the best internet option for your needs and handle all the necessary setup details and paperwork for you.

Simply leave your contact details in our application form, and we will get in touch with you to check availability.

Once the contract is signed, we will contact you to agree on a date and time for our technician's visit. The service will be set up during this in-person visit. The technician will:

• Run the fiber optic cable and bring it into your premises according to technical capabilities.
• Install the modem in the most technically suitable location inside your home, configure the device, and activate the Wi-Fi.
• Run speed and quality tests to ensure your service is working perfectly.
• Demonstrate the service and show you how to use it once the tests are complete.

If you need to change your scheduled installation time, please contact us by calling 8400.

o use our Fiber-optic internet service, you will need a modem, which our technician will deliver and install during the setup visit.

When you sign the contract, the modem is provided to you on a lease basis for the duration of the service. If the contract is terminated, the modem must be returned to Elektrum.

The initial contract term is 24 months. If neither you nor Elektrum notifies the other party of termination at least one month before the end of this initial term, the contract is automatically extended for an indefinite period.

You can terminate the contract at any time by giving us 30 days' written notice.

Please note: If you terminate the contract before the end of the initial 24-month term, or if the contract is terminated due to a breach of your obligations (such as overdue payments), you will be required to pay a contract termination fee. This fee is calculated proportionally to the remaining time left on your initial contract term.

You can review our Contract Summary and General Terms and Conditions here (documents provided in Latvian).

1. Choose your internet plan: During our phone consultation, we will help you choose the best Elektrum internet product for your needs.
2. Sign electronically: You will receive a link in your email to our secure signing portal.You can sign the contract electronically using your e-signature (e.g., Smart-ID) or confirm the agreement via electronic communication channels.
3. Access anytime: Once signed, you can view your contract anytime in the "My Contracts" section of the Elektrum customer self-service portal or on the Elektrum mobile app.

You can view all your contract details, active services, and monthly bills anytime by logging into the Elektrum customer self-service portal or using our mobile app.

Yes! The service includes built-in web content security at no extra charge. This system proactively warns you about dangerous websites, including those containing viruses, malware, or potential phishing scams.

• Maximum Upload / Download Speed - Up to 1000 Mbps
• Normally Available Speed - 700 Mbps to 1000 Mbps
• Minimum Guaranteed Speed - 600 Mbps

There can be several reasons why your internet is down - it could be an issue with your Wi-Fi, the modem, or your connected device (computer, smartphone, tablet, etc.).

Check the Modem

1. Check the cables: Ensure all cables are firmly plugged into the modem.
2. Restart the device: Unplug the modem from the power outlet, wait 10 seconds, and plug it back in.

If the issue persists, you can perform a factory reset on your modem:

1. Prepare a tool: Find a sharp, thin object like a needle or a paperclip.
2. Locate the reset button: Find the small hole labeled "Reset" on your modem (the actual button is recessed inside the hole and cannot be seen directly).
3. Reset: Insert the paperclip, press and hold the button until the modem restarts (usually takes about 10 seconds). 
4. Retry if needed: If the modem does not start working within 5 minutes of the factory reset, unplug it from the power outlet, plug it back in, and repeat the reset process.

Check Your Devices

1. Wired connection: If your device is connected via an ethernet cable, make sure the cable is securely connected to both the modem and your device.
2. Wi-Fi connection: If you are using Wi-Fi, make sure that Wi-Fi is turned on on your device.

If you are still unable to resolve the issue, please call our support team at 8400.

SIA "Tet", Reg. No. 40003052786.

Choose your Mobile internet speed based on your daily online habits and the number of devices you plan to connect at the same time. The more devices and users online simultaneously, the higher the speed we recommend choosing.

Unsure which plan is right for you? Apply for a consultation, and our customer support specialist will help you choose the perfect fit.

The ultra-fast 5G network is currently available in Latvia’s major cities and densely populated regions, including Riga, Pierīga, Jūrmala, Daugavpils, Jelgava, Liepāja, Rēzekne, Ventspils, Valmiera, Jēkabpils, Ogre, Sigulda, Saulkrasti, Talsi, Tukums, Kuldīga, Saldus, Cēsis, Bauska, Balvi, Kandava, Aizpute, Alūksne, and beyond. To find out if 5G is available at your specific address, simply leave your contact details in our application form, and we will get back to you.

• 5G/4G Mobile home internet is a fantastic wireless solution for those who want a fast, stable connection without the hassle of cables. You can set up the mobile router yourself in just a few minutes, and multiple devices can connect at once. Plus, the router is completely portable - easily take it to the countryside, your summer cottage, when traveling across Latvia, or when moving to a new address.
• Fiber-optic internet, on the other hand, is the ultimate choice if you need maximum speed and rock-solid stability. It requires installing a physical fiber optic cable to your home, which delivers an exceptionally reliable, high-performance connection unaffected by external factors.

To use Elektrum mobile internet, you will need a Wi-Fi router.

• Lease from Elektrum: You can lease an Elektrum router for just €3.00/month (VAT included). Upon signing your agreement, the router will be sent to your chosen Omniva parcel machine and leased to you for the duration of your service. If the contract is terminated, the router must be returned to Elektrum.
• Use your own device: You can also use your own router. If you choose this option, please ensure your device is technically compatible, supports operations on our partner network (SIA "BITE Latvija"), and meets the minimum technical and software requirements outlined in our Terms of Service.

You can easily set up and connect your Mobile internet router on your own in just a few minutes by following the simple, step-by-step instructions that come with the device. No technician or technical help required!

The initial contract term is 24 months. If neither you nor Elektrum notifies the other party of termination at least one month before the end of this initial term, the contract is automatically extended for an indefinite period.

You can terminate the contract at any time by giving us 30 days' written notice.

Please note: If you terminate the contract before the end of the initial 24-month term, or if the contract is terminated due to a breach of your obligations (such as overdue payments), you will be required to pay a contract termination fee. This fee is calculated proportionally to the remaining time left on your initial contract term.

You can review our Contract Summary and General Terms and Conditions here (documents are provided in Latvian).

1. Choose your internet plan: During our phone consultation, we will help you choose the best Elektrum internet product for your needs.
2. Sign electronically: You will receive a link in your email to our secure signing portal.You can sign the contract electronically using your e-signature (e.g., Smart-ID) or confirm the agreement via electronic communication channels.
3. Access anytime: Once signed, you can view your contract anytime in the "My Contracts" section of the Elektrum customer self-service portal or on the Elektrum mobile app.

You can view all your contract details, active services, and monthly bills anytime by logging into the Elektrum customer self-service portal or using our mobile app.

SIA "Tet", Reg. No. 40003052786.