You can terminate your contract on the portal, by filling out an application. We will terminate the contract on the date you specify, but no earlier than after 5 working days.

You can combine several properties under one contract yourself in the portal section My Contracts by clicking the button “Add Electricity Supply Point”/ “Add Natural Gas Supply Point” in the selected contract, or by contacting our customer service.

After logging in to the elektrum.lv portal, you can switch between contracts using the menu at the top of the page.

The current price at the time of addition will apply to the new property. The price will not change for properties already included in the contract.

Yes. In this case, the family member must enter into a new contract for your address in their own name.

There is no need to terminate the existing contract separately. As soon as the family member enters into the new contract, the electricity billing for the address will automatically be transferred to their name.

The new contract can be entered into here by logging in with one of the following secure authentication methods:

• a qualified Smart-ID account;

• an eParaksts card or eParaksts mobile;

• online banking – Swedbank, SEB, Luminor or Citadele.

There are several options:

1. Your relative can enter into a new contract for the address in their own name.

2. You can add your relative’s email address to your contract, and we will send all contract-related information to that address.

3. Your relative can pay your Elektrum invoice on your behalf without logging in to the portal. To do so, they must enter your contract number and make the payment here.

4. You can grant your relative access to your contract in the Elektrum portal. In this case, your relative must have access to one of the following secure authentication methods:

• a qualified Smart-ID account;

• an eParaksts card or eParaksts mobile;

• online banking – Swedbank, SEB, Luminor or Citadele.

You can view your bill on the portal, under section My Payments. We send the information required to make the payment by email, including the payment amount, due date and bill number.

Please check the following:

1. Has the email ended up in the promotions or subscriptions folder?
2. Is the correct email address and delivery channel specified under section “My Contracts”, tab “Contract Settings and Contact Information”?

We send the equalised payment amount once a year after the annual recalculation. You can sign up for a monthly reminder of the amount due under section “My Contracts”, tab “Contract Settings and Contact Information”.

The monthly fee is part of the electricity product price. For some of our products, the charge for electricity consists of a monthly fee and a fee for the electricity consumed, which is calculated according to the number of kilowatt-hours (kWh) consumed.

This pricing model makes it possible to reduce the total cost per kWh as electricity consumption increases.

Payment plan is Log in to the Elektrum.lv portal and select the My bills and payments section. You can set up a payment plan there.

Creation of a pa available if:

1. there is at least one unpaid invoice under the contract
2. you have logged in to the Elektrum.lv portal by using one of the following methods: Smart ID, e-signature, internet banking service.

Setting up a payment plan is a fee-based service. You can find out the fee when you apply because the fee depends on the total outstanding amount and the number of instalments that you plan to split the payment into.

Balanced Payment is a payment option which each month allows you to pay an equal, already known amount for the received services based on the estimated average monthly consumption of electricity or natural gas.

In order to compare your payments to your actual consumption, we will make a yearly adjustment and send you a new Balanced Payment amount. Read more about this payment option here.

The equalised payment is recalculated at least once a year. During the recalculation, we compare the payments you have made with the actual costs. We include the resulting difference in the payments for the next 12 months.

We may also carry out a recalculation in the event of significant price changes, if you have agreed to this.

You can view and change the recalculation frequency and the date of the next recalculation under section My Contracts, tab “Contract Settings and Contact Information”.

The equalised payment amount remains unchanged, but the actual costs may vary from month to month. These are affected by consumption, the price of electricity or natural gas, system service tariffs, and applicable support.

Therefore, the equalised payment must be recalculated regularly in order to compare the payments you have made with the actual costs and, if necessary, adjust the monthly amount.

See a detailed explanation of the recalculation of equalized payments in the recalculation guide!

We receive electricity consumption data from AS Sadales tīkls and natural gas consumption data from AS GASO.

We obtain the meter reading in one of the following ways:

• You submit the meter reading;
• The smart meter is read remotely;
• AS Sadales tīkls or AS GASO takes the reading during an inspection visit;
• AS Sadales tīkls or AS GASO calculates average consumption if an exact reading is not available.

More detailed information is available in the section on submitting meter readings.

The new equalised payment amount consists of two parts:

• Costs forecasted for the next 12 months. These are calculated based on forecasted consumption, the service price and system service tariffs;
• The difference from the previous period. We calculate this by comparing the billed amounts with the payments you have made.

We spread the resulting difference across the payments for the next 12 months.

Please regularly compare actual consumption with forecasted consumption. You can do this by:

• Viewing your monthly bills under section My Bills and Payments;
• Monitoring the equalised payment status in the portal, where you can receive up-to-date information on consumption differences.

In the event of significant changes in consumption, please change the equalised payment amount in good time.

• You can do this under section My Contracts, tab “Contract Settings and Contact Information”;
• Or by contacting our customer service.

You can change the forecasted consumption at any time:

• Under section My Contracts, tab “Contract Settings and Contact Information”;
• Or by contacting our customer service.

Your equalised payment amount may increase if:

• your average electricity or natural gas consumption has increased;
• you did not make all payments in the previous period;
• actual consumption was higher than forecasted, so an unpaid difference has arisen;
• the price of electricity or natural gas, system service tariffs, or other costs have changed.

We include the unpaid amount or difference from the previous period in the payments for the new period.

Most likely, you consumed less energy in the previous period than had been forecasted, so an overpayment arose.

We include the resulting difference, including any overpayment, in the new equalised payment amount and spread it over the next 12 months.

Regularly monitor your equalised payment status on the portal, to make sure that the forecasted consumption is still appropriate.

A difference arises if the actual costs are higher than the equalised payment amount, for example due to higher consumption or price changes.

An overpayment arises if you have paid more than the set equalised payment amount.

Therefore, an overpayment and a difference can exist at the same time.

No. Each month, we calculate the actual costs based on consumption at that time and the prices in force.

During the recalculation, we compare the total billed amount with the payments you have made. Therefore, at the end of the period, you pay the amount calculated according to the actual prices.

Yes, you can choose the equalised payment or a bill at any time. You can do this on the portal under section My Contracts, tab “Contract Settings and Contact Information”.

After changing the settlement method, you first bill will include the final calculation of the equalised payment. It will indicate the difference between the payments made and the actual costs.

We calculate the equalised payment amount based on forecasted consumption. A difference arises if the actual costs differ from the forecasted costs, for example:

• You consume more or less energy;
• The energy price, system service tariffs, or the applicable support change.

We take the difference into account in the next recalculation.

We calculate the equalised payment amount based on forecasted consumption and prices. Actual consumption and costs may differ, so a difference may arise over time.

During the term of the contract, we usually spread this difference over the following payments. In the event of terminating the contract, we include the entire outstanding difference in your final bill, so the final billed amount may be higher.

We calculate the equalised payment amount based on previous consumption or the consumption forecast indicated by you.

A large difference may arise if:

• Your consumption changes, for example, if you start using electric heating or a new high-powered appliance;
• You do not regularly submit natural gas meter readings, so we calculate consumption based on previous data;
• The forecasted consumption indicated for a new customer differs from the actual consumption.

Yes, you can pay the difference in a single payment by contacting our customer service.

The Equalised payment barometer is a tool that shows whether your payment amount corresponds to your actual electricity consumption.

The Equalised payment barometer determines your actual average electricity consumption and compares it with the estimated consumption included in your Equalised Payment amount.

The Barometer receives smart meter readings automatically. If you have a standard meter, you need to enter the reading yourself.

The Barometer shows whether your Equalised Payment amount is appropriate and recommends changing it if necessary.

The Equalised payment barometer can display three different results:

Green. Your current Equalised Payment corresponds to your average consumption. You do not need to take any action.

Yellow. Your current Equalised Payment partially corresponds to your average electricity consumption. A small difference will arise during recalculation. To avoid this, the Barometer will recommend changing your Equalised Payment amount, which you will be able to approve.

Red. Your current Equalised Payment does not correspond to your average electricity consumption, so we recommend recalculating it. If you approve the recalculation, we will send you a new Equalised Payment amount.

You can correct the reading and perform the calculation again. If the result is red, select “I want to change the meter reading”.

The incorrect reading will not affect your equalised payment until you select “Change the amount” or “Use the reading and recalculate”.

We recommend checking your Equalised Payment once every three months.

After recalculating your Equalised Payment, wait at least three months before checking it again to ensure more accurate data.

Yes. The Barometer receives smart meter data automatically, so you do not need to enter the reading yourself.

You can correct the reading in the “Meter readings” section from the 27th day of the month until the 3rd day of the following month. Then return to the Barometer, where the corrected reading will be displayed.

The Barometer is grey if the actual or estimated consumption is 0 kWh. In this case, the calculation cannot be performed.

Change the Equalised Payment amount and enter 1 kWh as the actual consumption. The Barometer will then be able to assess whether the payment corresponds to your consumption. The entered value of 1 kWh will not affect the result.

We recommend entering meter readings for all properties included in the contract to ensure that the Barometer calculations are as accurate as possible.

Yes. Enter the meter reading in the equalised payment barometer and select “Use the readings and recalculate”.

A reading submitted in another way will not activate the recalculation immediately.

The net settlement system is intended for electricity producers. The value of the electricity fed into the grid is accounted for in monetary terms, which can also be used to settle payments for electricity consumption at other properties.

All properties must be serviced by the same electricity trader and the same distribution system operator. A contract on the use of the net settlement system is also required.

More information is available here.

The net accounting system is a settlement method for electricity producers. In this system, the electricity fed into the grid is accounted for in kilowatt-hours (kWh).

In the net accounting system:

• The accumulated balance can only be used at the property where the electricity was generated;
• The accumulated balance is accumulated from 1 March until the end of February of the following year;
• Any unused accumulated balance is cancelled at the end of the net year;
• A distribution fee must be paid for the use of electricity previously fed into the grid.

New producers can no longer apply for this system. Existing users may use it until 28 February 2029.

With the net payment system, the electricity generated at one site of the client can be used at other sites of the same client

The net payment system can be used by households and businesses.

Households and businesses that generate electricity for self-consumption can join the net settlement system.

The following conditions must be met:

• Electricity is generated from renewable energy sources, such as solar or wind;
• The generation capacity at one property does not exceed 999.99 kW;
• The generation equipment is connected to the public electricity grid;
• All properties have the same distribution system operator;
• The electricity consumption and generation contracts are concluded with the same trader.

More information is available here.

No, to use the net settlement system, you do not need to register as an economic operator.

No. You may continue to use the net accounting system until 28 February 2029.

The net settlement system must be chosen:

• For a new property where you have started generating electricity;
• After a change of property user, if the contract is concluded by another person.

No. Both agreements must be concluded with the same trader.

Yes. In the net settlement system, the value of the electricity fed into the grid is accumulated in monetary terms. You may use this money to settle payments for electricity at your other properties if:

• You have a contract on the use of the net settlement system;
• All properties are included in one electricity contract;
• All properties have the same distribution system operator.

No. Only those properties where you wish to use the money received for electricity fed into the grid need to be included in one electricity contract.

All properties don’t need to be combined into one contract if you use the accumulated money only at the property where the electricity was generated.

No. Both agreements must be concluded with the same trader.

The accumulated amount may not be sufficient to pay the full bill.

It is used for:

• Payment for electricity;
• Distribution and transmission charges;
• Other electricity contract costs, including VAT.

The accumulated money cannot be used to pay for natural gas, insurance or other services.

No. After switching to the net settlement system, you will no longer be able to return to the net accounting system.

All properties must be included in one electricity contract and in the net settlement system. You will then receive one combined bill for the electricity consumed at these properties.

Find out more about the net settlement system here.

No. The accumulated money can only be used at the properties of one customer. All properties must be included in a single customer’s electricity contract and in their net settlement system contract. All properties must also have the same distribution system operator.

That depends on the net system used.

1. In the net accounting system, the accumulated balance will be transferred to the new trader.
2. In the net settlement system, the accumulated money will cover the final bill. We will transfer the remaining amount to your bank account.

No, if you use the accumulated money to pay your electricity bills.

Personal income tax is withheld if you terminate all contracts and the unused accumulated balance is transferred to your bank account.

The price depends on the selected product.

In the case of Elektrum Neto Universālais, the Nord Pool exchange price for the specific hour is used. A contractually specified amount is deducted from this for each kWh.

For example, if the exchange price is EUR 0.060/kWh and the reduction is EUR 0.020/kWh, the electricity supplied is calculated at EUR 0.040/kWh.

In the case of Elektrum Neto, a fixed price is applied for each kWh supplied.

The accumulated electricity will be cancelled without compensation.

The accumulated money is used for:

• Payment for electricity;
• Distribution and transmission charges;
• Other electricity contract costs, including VAT.

The accumulated money cannot be used to pay for natural gas, insurance or other services unrelated to electricity.

Unused electricity supplied to the grid will be transferred to AS Sadales tīkls without compensation. You will not be able to use its value later to pay your bills.

Find out more about the net settlement system here.

Yes. The accumulated money is also used to cover distribution charges at all properties included in the net settlement system contract.

You can use the accumulated money only to pay for electricity. To make changes, please contact our customer service.

You can view the accumulated balance on your monthly electricity bill.

Please contact our customer service.

We offer two payment options:

• an invoice showing the amount due for the previous month’s actual consumption;
• an Equalised Payment, where you pay the same amount each month based on your estimated consumption.

Learn more and choose the payment option that suits you best.

You can divide the outstanding bill into several payments by setting up a payment plan. This is a paid service available to customers with a good credit history.

Late payment interest will be charged on overdue payments. If the debt remains unpaid for an extended period, we may refer it for debt collection, terminate the contract and request AS "Sadales tīkls" to disconnect the electricity supply.

Customers without internet access can sign a contract by phone. In this case, we will send the contract to the customer by post.

All households now have smart meters installed, so meter readings do not need to be submitted.

Yes, you can make advance payments. Any overpaid amount will be applied to future payments.

You can view the overpaid amount in the Payment Overview section of the portal.

To pay another customer’s bill, you only need their contract or invoice number.

You can enter the Contract No. or Invoice No. here and make a payment.

We will review your payment plan within not more than 5 business days of receiving your application.

You can view the overpaid amount and the payments made under your contract during the past 12 months in the Payment Overview section of the portal.

No. Even if you do not consume electricity, you may still need to pay for the connection and other services.

• Continue paying the Equalised Payment amount or change it under "My Contracts" in the "Contract Settings and Contact Information" tab.
• If you receive an invoice, continue submitting your meter readings. Smart meter readings are received automatically.
• You can disconnect the electricity supply by contacting AS "Sadales tīkls".

You can change your phone number under “My Contracts” in the “Contract Settings and Contact Information” tab. You can also update your email address and other contact details there.

We will use the overpaid amount to cover your future bills. You can view the overpayment in the "Payment Overview" section.

If you would prefer the overpaid amount to be returned to your bank account, you can complete an application for an overpayment refund.

Please contact our customer service   to receive an offer.

To change your product, make sure you have logged in to the portal using Smart-ID, eParaksts or internet banking.

If the option to change your product is still unavailable after logging in using Smart-ID, eParaksts or internet banking, please contact our customer service.

The meter number is also provided on the second page of your monthly bills.