The change to the Elektrum brand logo is a part of the development of the identity of Latvenergo AS to align with the company's strategic development and values as well as to strengthen brand recognition in the long term.

Only the Elektrum brand logo and visual identity are changing. The name of Latvenergo AS and the name of the Elektrum trade mark remain unchanged.

No, the changes to the Elektrum brand visual identity will not affect the terms of the contract concluded with you or the services provided. The changes will apply only to the visual identity of the Elektrum trade mark.

The change to the Elektrum brand’s visual identity applies only to its appearance. Our company details and other essential information remain unchanged.

To confirm that information comes from Elektrum, please check the following:

• the website address is https://www.elektrum.lv;
• the sender’s email address ends with @elektrum.lv;
• the details on invoices and other documents match Elektrum’s officially published company details;
• if in doubt, verify the information in the Elektrum self-service portal or contact customer service.

Elektrum never asks customers to confirm personal or contract-related information on insecure or unfamiliar websites. If in doubt, access the self-service portal manually without using links received by email or other messages.

You can see the new Elektrum logo in the portal, on invoices, in advertisements and in other materials related to the activities of Latvenergo AS under the Elektrum trade mark.

No, you should not take any action.

No, all existing contracts and agreements remain in force unchanged. No action is required.

The changes to the visual identity of the Elektrum trade mark do not affect the prices of existing services and products. 

If there are any price changes to the services provided or products offered to you, we will inform you in a timely manner in accordance with the terms of the concluded contract.

No, the contact information and company details remain unchanged. Our contact information is available in the portal section "About us", subsection "Contacts".